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Improving the Evaluation of Scholarly Work
This book aims to stimulate debate in the growing and highly controversial area of measuring scholarly work. The authors examine key aspects of this topic through the lens of the latest theoretical developments in service science and associated fields. It includes chapters explaining the theoretical developments and methodological aspects of measuring the quality of academic teaching and research, while other chapters provide a review and analysis of various types of scholarly work metrics and processes with examples from several countries, cultures, and educational systems. The current growing concern about higher education (HE) quality has prompted institutions to divide university teachers’ work into different areas and to design methods aimed at measuring the productivity of these areas. It is widely accepted that the need to evaluate HE service quality is a relevant issue for any society. However, the authors argue that most of the current practices used in the pursuit of this objective are jeopardizing the future of the university as a place of knowledge generation, science evolution and professional education.
La nueva comunicación
Los avances en las tecnologías de la información y la comunicación (TIC) han promovido un cambio en la comunicación tradicional, dando lugar al concepto de la nueva comunicación. Los contenidos de este libro acercan al lector a la realidad que rodea a este concepto en la actualidad: terminología, aplicaciones, herramientas, formatos, estrategias y tipos de comunicación. Con un lenguaje claro y riguroso, esta obra busca que el lector abra su mente a las posibilidades de comunicación que tiene a su alcance, estimule su creatividad y adquiera los conocimientos necesarios para poder diseñar estrategias, acciones o incluso contribuir con nuevas aportaciones a la imparable nueva comunicación.
Regulation and Best Practices in Public and Nonprofit Marketing
The volume contains the papers presented during the 9th International Congress of the International Association on Public and Nonprofit Marketing (IAPNM) entitled "Regulation and Best Practices in Public and Nonprofit Marketing." Structured in accordance with the sessions of the mentioned Congress, the volume includes papers and relevant contributions on marketing research development in the public administration, healthcare and social assistance, higher education, local development and, more generally, nonprofit organizations. The social marketing specific issues take an important part of the volume giving the diversity of the approached topics as well as the large number of researchers con...
1st International Conference on Lifelong Education and Leadership for ALL-ICLEL 2015
Copyright © 2015, ICLEL Conferences All rights reserved by ICLEL Conferences
Managing Hospitality Organizations
Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Innovating in Practice
The purpose of the book is to devise an alternative conceptual vocabulary for studying innovation by stressing the role of social, contextual and cultural perspectives. This vocabulary is drawn on a service and on sociological perspectives on innovation based on the ontological assumption that innovation is a value co-creation matter and that it takes place in a reality that is multiple, constructed and socially embedded. The aim is to tackle key issues such as social construction, service innovation, knowledge and learning processes, value (co) creation, innovating and innovation activities networking and collaborative innovation.
Shell Shocked
What is it that leaves us shell shocked in the face of the massacres carried out in New York on 9/11 or in Paris on 13 November 2015? How are we to explain the intensity of the reaction to the attacks on Charlie Hebdo? Answering these questions involves trying to understand what a society goes through when it is subjected to the ordeal of terrorist attacks. And it impels us to try to explain why millions of people feel so concerned and shaken by them, even when they do not have a direct connection with any of the victims. In Shell Shocked, sociologist Gérôme Truc sheds new light on these events, returning to the ways in which ordinary individuals lived through and responded to the attacks ...
XXVII Congreso de Marketing. AEMARK 2015. Pamplona
La XXVII edición del Congreso incorpora algunas novedades relevantes que se introducen con el ánimo de que se consoliden en los próximos años. La primera es la introducción del formato póster como nueva alternativa en la presentación de trabajos de investigación. Con ello se pretende ofrecer, de forma paralela a las sesiones, una interacción más personalizada y flexible que se adecúa a los trabajos en curso en general pero más a los que están en sus primeras fases. La segunda gran novedad es la puesta en marcha del doctoral colloquium como preámbulo al Congreso.Desde AEMARK se ha impulsado esta iniciativa para ofrecer a los doctorandos que están en sus primeras etapas un foro ...
Von Zäsuren und Ereignissen
»Es ist nichts mehr, wie es war.« - Unmittelbar nach den Terroranschlägen des 11. September 2001 war im öffentlichen Diskurs die Rede von einer einzigartigen Zäsur in der Weltgeschichte. Doch wie einzigartig war das Ereignis wirklich? Die Beiträge dieses Bandes vergleichen die Rezeption verschiedener historischer Einschnitte in Literatur, Presse, Theorie und Film - beginnend mit dem Erdbeben in Lissabon von 1755 bis hin zum Attentat auf die Madrider U-Bahn im Jahre 2004 - mit den medialen und kulturellen Verarbeitungen von 9/11 und arbeiten so Gemeinsamkeiten und Unterschiede heraus.
XXVIII Congreso de Marketing. AEMARK 2016 León
El XXVIII Congreso de Marketing AEMARK se celebra en León. Para el Área de Comercialización e Investigación de Mercados de la Universidad de León constituye un doble motivo de agradecimiento y satisfacción ser la sede este año, tanto por la confianza que demuestra AEMARK como por el hecho de que fue en la Universidad donde se inició la celebración de estos Congresos, allá por el lejano octubre de 1989. La única novedad que se ha introducido este año ha sido la necesidad de aumentar el número de sesiones paralelas y ajustar los tiempos para poder dar cabida a tantos trabajos como se han presentado y aceptado por los evaluadores. En total se cuenta con 142 Comunicaciones y 7 Pósteres que se expondrán en 30 sesiones, que tienen lugar en apenas dos jornadas de trabajo. El objetivo principal del Congreso es dar la oportunidad de presentar y discutir los trabajos de investigación. Por ello, podrá descargarse el libro en formato pdf interactivo que incluye todas las ponencias y trabajos en esta web de forma totalmente gratuita.
