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Organizational Implementation
Information systems are part and parcel of organizations. Yet, organizations often struggle to realize the benefits that motivate their introduction of these systems. To derive benefit from a new information system, it must be integrated into the structures and processes of the organization. That is, the system must be organizationally implemented. This book is about organizational implementation, which requires thorough preparations but also continues long after the system has gone live: (1) During the preparations, the implementation is planned. This phase includes specifying the effects pursued with the system, adapting the system and organization to each other, and obtaining buy-in for t...
Usability Testing
It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying activities, and simply fail to deliver expected benefits or experiences. By identifying such trouble and frustration in the lab prior to widespread use, usability tests have proven a valuable method for informing redesign efforts. A usability test consists of having test users exercise a product and think aloud about their experience using it, while an evaluator observes the users and listens in on th...
Situated Design Methods
A handbook of situated design methods, with analyses and cases that range from designing study processes to understanding customer experiences to developing interactive installations. All design is situated—carried out from an embedded position. Design involves many participants and encompasses a range of interactions and interdependencies among designers, designs, design methods, and users. Design is also multidisciplinary, extending beyond the traditional design professions into such domains as health, culture, education, and transportation. This book presents eighteen situated design methods, offering cases and analyses of projects that range from designing interactive installations, ur...
The Trouble With Sharing
Peer-to-peer exchange is a type of sharing that involves the transfer of valued resources, such as goods and services, among members of a local community and/or between parties who have not met before the exchange encounter. It involves online systems that allow strangers to exchange in ways that were previously confined to the realm of kinship and friendship. Through the examples in this book, we encounter attempts to foster the sharing of goods and services in local communities and consider the intricacies of sharing homes temporarily with strangers (also referred to as hospitality exchange or network hospitality). Some of the exchange arrangements discussed involve money while others expl...
Participatory Design & Health Information Technology
Health Information Technology (HIT) continues to increase in importance as a component of healthcare provision, but designing HIT is complex. The creation of cooperative learning processes for future HIT users is not a simple task. The importance of engaging end users such as health professionals, patients and relatives in the design process is widely acknowledged, and Participatory Design (PD) is the primary discipline for directly involving people in the technological design process. Exploring the application of PD in HIT is crucial to all those involved in engaging end users in HIT design and, in collaboration with a wide range of people, a broad repertoire of methods and techniques to ap...
Taking [A]part
A critical inquiry into the value and experience of participation in design research. In Taking [A]part, John McCarthy and Peter Wright consider a series of boundary-pushing research projects in human-computer interaction (HCI) in which the design of digital technology is used to inquire into participative experience. McCarthy and Wright view all of these projects—which range from the public and performative to the private and interpersonal—through the critical lens of participation. Taking participation, in all its variety, as the generative and critical concept allows them to examine the projects as a part of a coherent, responsive movement, allied with other emerging movements in DIY ...
Worth-Focused Design, Book 2
This book introduces the concept of worth for design teams, relates it to experiences and outcomes, and describes how to focus on worth when researching and expressing design opportunities for generous worth. Truly interdisciplinary teams also need an appropriate common language, which was developed in the companion book Worth-Focused Design, Book 1: Balance, Integration, and Generosity (Cockton, 2020a). Its new lexicon for design progressions enables a framework for design and evaluation that works well with a worth focus. Design now has different meanings based upon the approach of different disciplinary practices. For some, it is the creation of value. For others, it is the conception and...
Information Context: Nature, Impact, and Role
CoLIS 5 was the ?fth in the series of international conferences whose general aim is to provide a broad forum for critically exploring and analyzing research inareassuchascomputerscience,informationscienceandlibraryscience.CoLIS examinesthehistorical,theoretical,empiricalandtechnicalissuesrelatingtoour understanding and use of information, promoting an interdisciplinary approach to research. CoLIS seeks to provide a broad platform for the examination of context as it relates to our theoretical, empirical and technical development of information-centered disciplines. The theme for CoLIS 5 was the nature, impact and role of context within information-centered research. Context is a complex, dynamic and multi- - mensional concept that in?uences both humans and machines: how they behave individually and how they interact with each other. In CoLIS 5 we took an interdisciplinary approach to the issue of context to help us understand and the theoretical approaches to modelling and understanding context, incorporate contextual reasoning within technology, and develop a shared framework for promoting the exploration of context.
Collaborative Information Seeking
Compiled by world- class leaders in the field of collaborative information retrieval and search (CIS), this book centres on the notion that information seeking is not always a solitary activity and working in collaboration to perform information-seeking tasks should be studied and supported. Covering aspects of theories, models, and applications the book is divided in three parts: · Best Practices and Studies: providing an overview of current knowledge and state-of-the-art in the field. · New Domains: covers some of the new and exciting opportunities of applying CIS · New Thoughts: focuses on new research directions by scholars from academia and industry from around the world. Collaborative Information Seeking provides a valuable reference for student, teachers, and researchers interested in the area of collaborative work, information seeking/retrieval, and human-computer interaction.
Overcrowded
A more powerful innovation, which seeks to discover not how things work but why we need things. The standard text on innovation advises would-be innovators to conduct creative brainstorming sessions and seek input from outsiders—users or communities. This kind of innovating can be effective at improving products but not at capturing bigger opportunities in the marketplace. In this book Roberto Verganti offers a new approach—one that does not set out to solve existing problems but to find breakthrough meaningful experiences. There is no brainstorming—which produces too many ideas, unfiltered—but a vision, subject to criticism. It does not come from outsiders but from one person's uniq...
