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Earning the Right to Be Heard
This is your practical, step-by-step guide to selling ideas, building influence, and growing opportunities in the most effective manner possible. What causes decision-makers to really listen to what you have to say? It can be very frustrating when the gatekeepers to your personal and professional success seem disinterested in your thoughts and suggestions. You can’t assume that good ideas will yield positive results, nor that a strong desire will enable you to surmount all obstacles and objections. You have to understand the decision-making process—the psychology behind why people say “yes” to some propositions and not others—and use this information to motivate the right people to...
Willie's Way
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer s...
You're Joe's Boy, Ain't Ya?
Joe's Boy is a collection of 16 stories or Lessons for Life that Phillip Van Hooser learned through personal experiences in his native Kentucky and beyond. These captivating stories allow the readers to see themselves as they are. More importantly, they create a vision of what we all can become.
30-Day Journey to Accelerate Your Success
Acquire the knowledge and skills necessary to earn success in today’s radically diverse, rapidly changing world with 30-Day Journey to Accelerate Your Success. This is more than a professional development book; it is a one-month journey to establishing a firm foundation in the principles that enhance performance and drive professional growth. If you commit to intentionally focusing on accelerating your success, over the course of 30 days you will master the then catalysts for high achievement and boost your momentum on your success journey. All you need is a burning desire and willingness to work toward getting better. With valuable insights from a boomer and a millennial leader, this book...
We Need to Talk
Will your business relationships suffer or be saved by your ability to communicate? Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. "As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was be...
Level Up
Leveling up is the only foolproof success strategy. It means owning your responsibility for taking control of who you are, what you do, and what your life will become. This book is written for the men and women grinding it out every day at work and wanting so badly to be more valued and get to the next level. It’s for the young professionals entering the workforce with big dreams who want to know exactly what it takes to advance in their career. It’s for anyone who has wanted more out of life but just hasn’t been able to make the shift to take control of their future. Many books teach you the steps you need to take to change your life. But they’re missing the critical foundational ac...
Simple Truths of Leadership
Leadership legend and bestselling author Ken Blanchard and trust expert and thought leader Randy Conley present this carefully curated collection of fifty-two essential leadership principles that are easy to implement and practice. Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In Simple Truths of Leadership, legendary servant leadership expert Ken Blanchard, whose books have sold millions of copies worldwide, and his colleague Randy Conley, known and recognized for his many years of thought leadership and ...
Leaders Ought to Know
Globally acclaimed leadership development expert, Phillip Van Hooser, teaches the ground rules of common sense leadership There are just some things every leader ought to know – like how to earn an employee’s respect, how to be truthful and be taken seriously as a leader. Leaders should also realize and recognize the negative habits and counter-productive behaviors that can be their downfall. Certain to be one of your top books on personal leadership development, Leaders Ought To Know will get all leaders -- new leaders, mid-level or executive managers -- familiar with the ground rules of leadership. Kick start your company's leadership development program with this common sense guide from Phillip Van Hooser, a top leadership development expert -- learn how to do more of the right things while avoiding the common leadership mistakes that trip up so many.
The Leadership Contract
Step up, get tough, and commit to your decision to lead The Leadership Contract provides the manual that leaders around the world need. With only seven percent of employees feeling confident in senior leadership, the problem is evident: disappointing, and often disgraceful leaders. Employees deserve better than that; organizations need better than that—and this book provides a robust framework for stepping up and making the decision to lead. This new third edition has been updated, featuring a new foreword by Adecco CEO Alain Dehaze, new findings from the Global Leadership Accountability Study, and more insights to help you chart your own path to build strong leadership accountability at a...
