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KUALITAS PRODUK, KEPUASAN PELANGGAN, DAN NIAT BELI ULANG: Konsep dan Aplikasi Pada Studi Kasus
Perkembangan jaman dapat menyebabkan terjadinya perubahan gaya hidup masyarakat. Salah satunya, seperti perubahan pola konsumsi makanan yang cenderung memilih makanan cepat saji atau serba instan, salah satunya yaitu mie instan. Mie instan yang dipasarkan di Indonesia memiliki merek yang bermacam-macam. Salah satu merek mie instan yaitu Mie Sedaap. Kondisi sekarang yang dihadapi oleh merek mie instan Mie Sedaap adalah terjadinya penurunan omset penjualan yang berarti juga penurunan niat beli ulang pelanggan. Niat beli ulang bisa menurun dalam studi kasus ini disebabkan karena kualitas produknya dan kepuasan pelanggan yang menurun. Konsep dan aplikasi tentang kualitas produk, kepuasan pelanggan, dan niat beli ulang mie instan merek Mie Sedaap, ada dalam buku yang berjudul : “Kualitas Produk, Kepuasan Pelanggan, Dan Niat Beli Ulang: Konsep dan Aplikasi”
Oral Wound Healing
Oral Wound Healing: Cell Biology and Clinical Management brings experts from around the world together to provide an authoritative reference on the processes, principles and clinical management of wound healing in the oral mucosa. Promoting a thorough understanding of current research on the topic, this new resource draws together thinking on the basic biological processes of wound healing in the oral environment, as well as providing more detailed information and discussion on processes such as inflammation, reepithelialization and angiogenesis. Beyond this, the book goes on to examine topics pertinent to the effective clinical management of oral wound healing, bringing together chapters on large dento-facial defects, dental implants, periodontal regeneration, and pulp healing.An essential synthesis of current research and clinical applications, Oral Wound Healing will be an indispensable resource for dental specialists, oral and maxillofacial surgeons as well as researchers in oral medicine and biology.
The Original Dream
For Maya, history is like a dream, and her dreams are like a history of her life and how it relates to others. Effortlessly defying and calling into question time and space, Maya inhabits fantastical realities filled with shamans, romantic longing, a daughter's struggles, and a flying dragon. Lyrically flowing between Maya's multiple realities, The Original Dream is the story of a young independent Indonesian woman trying to break free from cultural and social conventions while also searching for her place among family and friends. With guidance from her parents, coworkers, and sister, along with a newborn filled with the wisdom of elders, Maya navigates her perceptions, looking for answers to unknown questions. Whether soaring through the nighttime sky, caring for her nephew, or tending to guests at the hotel where she works, she tries to delineate the difference between dreams and reality and if such a difference even matters.
Eyewitness
None
Tactics in Counterinsurgency
At its heart, a counterinsurgency is an armed struggle for the support of the population. Support can be achieved or lost through information engagement, strong representative government, access to goods and services, fear, or violence. This armed struggle also involves eliminating insurgents who threaten the safety and security of the population. However, military units alone cannot defeat an insurgency. Most of the work involves discovering and solving the population's underlying issues, that is, the root causes of their dissatisfaction. Tactics In Counterinsurgency provides the reader with the tactical leadership skills necessary to handle these diverse issues.
The Buffalo Nickel Blues Band
Eddie Levy relates how he and his four friends who are involved in a blues band change as their music does.
Indigenous Historical Knowledge
Contains select papers presented in a series of workshops, national and international seminars organised by the Institute for Defence Studies and Analyses. The project is an attempt to trace, look into, analyse and relate with the indigenous strategic thinking in India.
