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Unit 19 Rania
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Thirteen Months of Sunrise
A collection of stories by the author, journalist, and activist, Rania Mamoun.
Queen Rania Al-Abdullah
Presents a biography of the Jordanian queen known for her humanitarian efforts.
Disfigured
Every morning for the past six years, Rania al-Baz has been the smiling face of a family programme on Saudi television. She was a young, beautiful Saudi TV news presenter — the first woman to have such a job — when her abusive husband beat her into a coma and left her for dead. She remained in a coma for four days and later underwent thirteen operations to reconstruct her face. When she agreed to let horrifying pictures of her ravaged face be made public, her story sparked general criticism of Saudi culture. A month after the tragedy, the first Saudi research into domestic violence began at King Saud University in Riyadh. Rania’s story subsequently appeared in the press all over the wo...
CCXP Exam Preparation
The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of experience working for customers across multiple sectors including finance, government, space, energy and healthcare. In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam. He also presents 40 mock questions with detailed explanations to help you get into the correct mindset required to pass on your first attempt.All profits from this book will be paid to a small number of animal charities, shelters and foster networks; all have been personally vetted by the author himself.
The King's Gift
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Renaissance Emir
A groundbreaking biography of the mysterious Levantine prince Fakr ad-Din. The year is 1613: the Ottoman Empire is at its height, sprawling from Hungary to Iraq, Morocco to Yemen. One man dares to challenge it: the Prince of the mysterious Druze sect in Mount Lebanon, Fakhr ad-Din. Yielding before a mighty army sent to conquer him, he—astonishingly—takes refuge with the Medici in Florence at the height of the Renaissance. Fakhr ad-Din took along with him a diverse party of Moslem, Christian, and Jewish Levantines on their first visit to the “Lands of the Christians.” During his five-year stay in Italy, he fights to persuade Popes, Grand-Dukes and Viceroys to support a grand plan: a new Crusade to wrest the Holy Land from the Ottomans, giving Jerusalem back to Christendom and himself a crown. This groundbreaking biography of Fakhr ad-Din, Prince of the Druze, is based on the author’s vivid new translations of contemporary sources in Arabic and other languages. It brings to life one remarkable man’s beliefs and ambitions, uniquely illuminating the elusive interface between Eastern and Western culture.
Customer Experience 3
28 international customer experience (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Editors: Naeem Arif, Andrew Priestley. Contributors are experienced, qualified CX experts including Neil Skehel (Foreword), Richard Jordan, Sirte Pihlaja, Laura Tengerdi, Stephanie Linville, Francesca Tempestini, Sharon Boyd, Mohamad El-Hinnawi, Marc Karschies, Sandra D P Thompson, Robert Azman, David Wales, Serena Riley, Anita Ellis, Miles Courtney-Thomas, Gabriela Geeson, James Brooks, Daniel Dougherty, Olga Potaptseva, Joanna Carr, Edward Mei, Thomas Fairbairn, Nick Lygo-Baker, Olivier Mourrieras, Gustavo Imhof, Jessica Noble, Gregorio Uglioni, Mandisa Makubalo and Anna Noakes Schulze. Topics include: Customer centric culture Organisation adoption and accountability VoC insight and understandings CX design and improvement CX metrics, measurement and ROI CX strategy This is the anticipated follow-up third volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization.
