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Butlers & Household Managers
Butlers & Household Managers, 21st Century Professionals is designed to assist those seeking a new and rewarding career as a butler or the American equivalent, the household manager, as well as those seeking to employ them, whether in stately home, hotel, corporate setting or elsewhere. In the increasingly competitive and mechanistic world in which we live, service is often the only differentiator between one provider and another. Having a competent butler is one way to develop that much-needed edge.Butlers & Household Managers, 21st Century Professionals is also useful for any man or woman who would like to use some of the butler's know-how to enhance his or her own life style. The many che...
Hotel Butlers, The Great Service Differentiators
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in...
Martin Van Buren
Presents the life, career, and accomplishments of the eighth president of the United States.
John Tyler
A thorough, illustrated biography discussing the childhood, career, family, and term of John Tyler, tenth president of the United States. Includes a table of contents, time line, phonetic glossary, sources for further research, an index, and detailed captions and sidebars to aid in comprehension.
Serving the Wealthy
Serving the wealthy and powerful is not for the faint of heart nor enthusiastically uneducated-it requires know-how developed over a millennium by the very people-British butlers-who have looked after the personal lives of the most discerning and demanding of individuals. In the really old days, failure could result in death; today, it merely results in firing. Yet there is no need for either, as there are right ways to conduct oneself and engage with employers, their families, and guests; and right ways to look after their prized possessions and beautiful properties. Whether looking back at the traditional world that helps define the butler; or analyzing the fast-changing world that offers ...
Ferries of Puget Sound
Running from Point Defiance to Sidney, British Columbia, the Washington State ferry system is the single largest tourist attraction in the state, with 28 routes and 23 million riders annually. In this volume, travelers are invited to look back to the past and bid Puget Sound's "ancient mariners" a fond farewell.
One of the Best Technology Books of 2020—Financial Times “Levy’s all-access Facebook reflects the reputational swan dive of its subject. . . . The result is evenhanded and devastating.”—San Francisco Chronicle “[Levy’s] evenhanded conclusions are still damning.”—Reason “[He] doesn’t shy from asking the tough questions.”—The Washington Post “Reminds you the HBO show Silicon Valley did not have to reach far for its satire.”—NPR.org The definitive history, packed with untold stories, of one of America’s most controversial and powerful companies: Facebook As a college sophomore, Mark Zuckerberg created a simple website to serve as a campus social network. Today,...
PLAY BETTER TENNIS IN TWO HOURS
Can tennis really be this simple? Just ask the dozens of world-class players who have made it to the top using Oscar Wegner’s groundbreaking approach. But if playing tennis isn’t so easy for you, if you never seem to play up to your potential, don’t blame yourself—blame the coach who taught you a lot of uselessly complex techniques. Play Better Tennis in 2 Hours is your guide to tennis as the pros play it—more intuitive, more fluid, and more fun. World-renowned tennis coach and ESPN commentator Oscar Wegner shows you how to focus your efforts on one thing—hitting the ball correctly. Your own natural athleticism will take care of everything else. Follow the simple drills in this p...
Franklin Pierce
Discusses the early life, family, political career, and contributions of the fourteenth president of the United States.
