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Serviceology for Designing the Future
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Japanese Baseball
This book--the first in the English language to contain an exhaustive collection of Japanese baseball data--presents basic statistical information and listings for every Japanese professional baseball season from 1936 through 1997. The first part contains yearly breakdowns of team standings; qualifiers for batting and earned run championships; leaders in home runs, runs batted in, wins and strikeouts; all-star game results; Japan Series results; Best Nine selections; Gold Glove selections; and award winners. Sections on career records and single-season records are provided in the second part of this work. Appendices list no-hit, no-run games, Japanese Hall of Famers, and records of foreign tours of Japan by professional teams.
Mass Customization Information Systems in Business
"This book describes original, innovative works on IT systems for mass customization, and provides a multitude of solutions, tools, concepts and successful realizations of IT systems for mass customization. It discusses state-of-the-art mass customization while depicting the importance of IT in making the strategy function efficiently in order to support the business processes required for manufacturing individualized products"--Provided by publisher.
New Trends in Intelligent Software Methodologies, Tools and Techniques
Knowledge-based systems, fully integrated with software, have become essential enablers for both science and commerce. But current software methodologies, tools and techniques are not robust or reliable enough for the demands of a constantly changing and evolving market, and many promising approaches have proved to be no more than case-oriented methods that are not fully automated. This book presents the proceedings of the 17th international conference on New Trends in Intelligent Software Methodology, Tools and Techniques (SoMeT18) held in Granada, Spain, 26-28 September 2018. The SoMeT conferences provide a forum for the exchange of ideas and experience, foster new directions in software d...
Serviceology for Services
Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Manufacturing Systems and Technologies for the New Frontier
Collected here are 112 papers concerned with new directions in manufacturing systems, given at the 41st CIRP Conference on Manufacturing Systems. The high-quality material includes reports of work from both scientific and engineering standpoints.
20th ISPE International Conference on Concurrent Engineering
As a concept, Concurrent Engineering (CE) initiates processes with the goal of improving product quality, production efficiency and overall customer satisfaction. Services are becoming increasingly important to the economy, with more than 60% of the GDP in Japan, the USA, Germany and Russia deriving from service-based activities. The definition of a product has evolved from the manufacturing and supplying of goods only, to providing goods with added value, to eventually promoting a complete service business solution, with support from introduction into service and from operations to decommissioning. This book presents the proceedings of the 20th ISPE International Conference on Concurrent Engineering, held in Melbourne, Australia, in September 2013. The conference had as its theme Product and Service Engineering in a Dynamic World, and the papers explore research results, new concepts and insights covering a number of topics, including service engineering, cloud computing and digital manufacturing, knowledge-based engineering and sustainability in concurrent engineering.
Introduction to Service Engineering
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-base...
Information and Communication Technologies in Tourism 2019
This book provides an extensive, up-to-date overview of the ways in which information and communication technologies (ICTs) can be used to develop tourism and hospitality. The coverage encompasses a wide variety of topics within the field, including virtual reality, sharing economy and peer-to-peer accommodation, social media use, hotel technology, big data, robotics, and recommendation systems, to name but a few. The content is based on the 2019 ENTER eTourism conference, organized in Nicosia, Cyprus by the International Federation for Information Technologies and Travel & Tourism (IFITT) – the leading independent global community for the discussion, exchange, and development of knowledge on the use and impact of new ICTs in the travel and tourism industry. The book offers a global perspective and rich source of information on important innovations and novel ideas. Though it will prove especially valuable for academics working in the eTourism field, it will also be of considerable interest to practitioners and students.
Product-Service Integration for Sustainable Solutions
“An Industrial Product-Service System is characterized by the integrated and mutually determined planning, development, provision and use of product and service shares including its immanent software components in Business-to-Business applications and represents a knowledge-intensive socio-technical system.” – Meier, Roy, Seliger (2010) Since the first conference in 2009, the CIRP International Conference on Industrial Product-Service Systems has become a well-established international forum for the review and discussion of advances, research results and industrial improvements. Researchers from all over the world have met at previous IPS2 conferences in Cranfield (2009), Linköping (2010), Braunschweig (2011) and Tokyo (2012). In 2013, the 5th CIRP International Conference on Industrial Product-Service Systems is held in Bochum. Important topics of IPS2 research presented at the conference are: planning and development, sustainability, business models, operation, service engineering, knowledge management, ICT, modeling and simulation, marketing and economic aspects as well as the role of the human in IPS2.
