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The Art of Client Service
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
The Art of Service
It is required in stewardship that a man is found faithful. Whatever we have including the gifts and positions we occupy (both in the Church and in the Cooperate world) it has been given us for the purposes of service first to the church and humanity. God has made us caretakers of them (Gifts, Callings, Positions). The Art of Service outlines practical ways by which we can serve God effectively. The author shares in this book more than two decades of experience acquired through different stages of service and work in the ministry. There is nothing like serving God with your life.
Service that Sells!
This is it. The bestselling book in food service history. Over the years it has been updated and, based on demand, kept printing. Today, hundreds of thousands of copies later, owners, managers, and operators are still using it for its "1,000 guaranteed ways to make your restaurant more profitable".
Quality Customer Service Rekindling the Art of Service to Customers
Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.
The Art of Kiki's Delivery Service
A 13-year-old girl sets off on a journey to become a witch. In the process, she learns how to be a woman. From the movie of the same name, this prestige format, lavishly illustrated hard-bound book gives fans a rare glimpse into the creative process of Academy Award-winning director, Hayao Miyazaki. A 13-year-old girl sets off on a journey to become a witch. In the process, she learns how to be a woman. From the movie of the same name, this prestige format, lavishly illustrated hard-bound book gives fans a rare glimpse into the creative process of Academy Award-winning director, Hayao Miyazaki.
Be Our Guest
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
The Art of Support
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
The Art of Selfless Service
Akin Ambode is a Public Finance Management Expert and the Chief Executive Officer of Brandsmiths Consulting Limited - a public finance and management-consulting firm with deep knowledge of the Nigerian public sector. He is a former Accountant General of Lagos State serving in that capacity between 2006 and 2012, he served in several other capacities including Permanent Secretary Ministry of Finance, Auditor General for Local Government and across all cadres of Lagos state's civil service for a total of 27 years before his voluntary retirement in 2012.
In Service of the Republic
As a $3-trillion economy, India is on her way to becoming an economic superpower. Between 1991 and 2011, the period of our best growth, there was also a substantial decline in the number of people below the poverty line. Since 2011, however, there has been a marked retreat in the high growth performance of the previous two decades.What happened to the promise? Where have we faltered? How do we change course? How do we overcome the ever-present dangers of the middle-income trap, and get rich before we grow old? And one question above all else: What do we need to do to make our tryst with destiny? As professional economists as well as former civil servants, Vijay Kelkar and Ajay Shah have spent most of their lives thinking about and working on these questions. The result: In Service of the Republic, a meticulously researched work that stands at the intersection of economics, political philosophy and public administration. This highly readable book lays out the art and the science of the policymaking that we need, from the high ideas to the gritty practicalities that go into building the Republic.
