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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Handbook on Responsible Leadership and Governance in Global Business
Reading these various non-technical articles is undeniably valuable for any person (teachers, executives, students) who is concerned about the behaviour of major companies managers in the context of globalisation and economy liberalisation. Gestion 2000 A profoundly important book for scholars and leaders alike that makes a vital timely contribution to the behavioral perspectives on leadership and governance. Doh and Stumpf, along with their world-renowned contributors, apply solidly anchored academic wisdom to offer fresh ideas on restoring faith in the integrity of American enterprise. Jeffrey Sonnenfeld, Yale School of Management, President and CEO, Chief Executive Leadership Institute an...
BUSINESS POLICY AND STRATEGIC MANAGEMENT
This innovative introduction to business policy and strategic management, covering both the illustrative cases and conceptual foundation, offers authoritative approaches to strategic leadership in emerging markets. Among its many unique features, this comprehensively updated and revised second edition is structured to help students think strategically. The major organizational issues in strategy development are covered through an analytical study of: Nine different perspectives on organization to capture the rich history of the discipline and enlighten the nature of strategy. The concept of strategic intent to guide action. 9-M model to analyze strategies in functional areas of manpower, mat...
Management Research, International Business, and National Culture
Why do different groups of people behave in different ways when dealing with the common challenges of human life? The answer often lies in their cultural attitudes, values, and consequent behaviours. The study of human culture has been deemed a key contribution to understanding human life for many centuries. Explanations and descriptions of cultural characteristics abound, but in the field of business, none have been more influential and warmly embraced than those developed by Geert Hofstede and the GLOBE group. These models of national culture, which characterise Japanese, Americans, French, and may other nationalities in terms of common characteristics such as collectivism, masculinity, an...
Nuclear Designs
Global politics has changed with unaccustomed swiftness since the end of the Cold War. Eastern Europe is free; the Soviet Union has broken up; China presses free market economic reform; and the United States and Russia have declared a joint commitment to end nuclear war. The force of these changes has created a new agenda for global politics and security policy. This does not mean that nuclear weapons have lost their centrality. Nuclear development programs continue in the major holders of advanced weapons. In Israel, Pakistan, India, North Korea, Iraq, and Iran nuclear intentions are subject to widespread speculation and scrutiny. Negotiations for renewal of the Nuclear Non-Proliferation Tr...
A Bureaucrat's Yarns
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The Endurance of Family Businesses
The Endurance of Family Businesses is a collection of essays offering an overview of the importance and resilience of family-controlled large businesses. Much of economic and business history research neglects family businesses, considering them an inefficient form of business organization. These essays discuss the strengths of family businesses: the ways family firms have managed, financed and governed their corporations, as well as the way in which they structure their relationship with the external environment, from the government to the company's stakeholders. Family businesses have learned new ways of organizing their resources and using their accumulated know-how for new markets and institutional environments. This volume combines the expertise of well-known scholars who specialize in business history, economic history, management and consulting, to provide an interdisciplinary perspective on family businesses. Contributors provide a global view by taking into account Asian, American and European experiences.
A First Course In Computers (Based On Wi
If you are one of those who love technology, not for technology's sake, but for what it can do for you, and if you want to be able to say that you Know Computers instead of No Computers, this is the book for you! A First Course in Computers is a computer manual, quick guide, helpdesk and your computer teacher, all rolled in one. Just keep the book in front of you, look at the sample exercises given at the beginning of each section and start following the step-by-step visual instructions to complete the exercise. Learn easily and effectivelylearn by doing.
India's Technology-led Development: Managing Transitions To A Digital Future
The recent disruptions caused by the COVID-19 pandemic have shaken the fundamental foundations of global business to their core, creating unprecedented challenges for management scholars and practitioners. In addition, over the past few decades, the general adoption of communication technologies and the evolving trends towards digitalization and Industry 4.0 have revolutionized the way organizations are managed and led. Business model innovation and the developing importance of sustainability have also emerged as strategic platforms for all types of organizations. Technology-led managerial transformation has now become critical for 21st century business.This book investigates four approaches...
Business And Society: Issues And Cases In The Indian Context
There are many theories on why managers do not (as a behavior) or should not (as a value) supplement profit orientation with people-centrism and planet sensitivity. In practice, managers do not supplement profit orientation with considerations for people and the planet unless they have the tools and know how to make that possible. This book seeks to address that by focusing on the normative dimension of organizational development. There are two competing norms for developing an organization: first, as a profit-oriented business enterprise; and second, as a people-centric, planet-sensitive, profit-oriented business or social enterprise.The performance of a business is a concern for all stakeh...
