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Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Debating Public Administration
Dialog between practitioners and academics has increasingly become the exception rather than the rule in contemporary public administration circles. Bridging the gap between theory and practice, Debating Public Administration: Management Challenges, Choices, and Opportunities tackles some of the major management challenges, choices, and opportunities of the twenty-first century facing public managers across various subfields of public administration. Informed by contemporary pressures on public managers to reconceptualize purpose, redefine administrative rationality, recapitalize human assets, reengage resources, and revitalize democratic constitutionalism, the book offers students, practiti...
Human Services as Complex Organizations
This new edition looks at the many recent changes in the arena of Human Sevices Organizations.
Rooted in Hope: China – Religion – Christianity Vol 2
This Festschrift is dedicated to the former Director and Editor-in-chief of the Monumenta Serica Institute in Sankt Augustin (Germany), Roman Malek, S.V.D. in recognition of his scholarly commitment to China. The two-volume work contains 40 articles by his academic colleagues, companions in faith, confreres, as well as by the staff of the Monumenta Serica Institute and the China-Zentrum e.V. (China Center). The contributions in English, German and Chinese pay homage to the jubilarian’s diverse research interests, covering the fields of Chinese Intellectual History, History of Christianity in China, Christianity in China Today, Other Religions in China, Chinese Language and Literature as well as the Encounter of Cultures.
Interventions, Training, and Technologies for Improved Police Well-Being and Performance
The need for evidence-based practice to enhance current and future police training and assessment has never been greater. This need focuses on the procedures and findings of research within the field of police work along with the philosophy guiding these research approaches and commentaries on the methods being used. With many future directions for the science of police training and assessment, the focus on new training techniques and technologies for improving performance is of the upmost importance to find the best current, evidence-based practices for policing. In addition to these practices, understanding the practical realities and challenges of implementing cutting-edge procedures is e...
Managing Diversity, Equity, and Inclusion in Public Service Organizations
Managing Diversity, Equity, and Inclusion in Public Service Organizations: A Liberatory Justice Approach is a textbook designed to facilitate critical and courageous conversations that recognize our differences, including our privileged and marginalized social identities, and engage readers in the principles and practice of solidarity to transform systems of oppression. Examining dimensions of race, gender, sexual orientation, disabilities, and their intersectionality in the context of diverse, multigenerational organizations, this leading-edge new textbook redefines and reimagines the role of public service in fostering meaningful, authentic, sustainable, and transformative change. While di...
Innovations in Human Resource Management
Human resource management is experiencing profound change, new challenges, exciting accomplishments, and much uncertainity. The public service has moved away from the old days of "personnel management" concerned mostly with processing "personal action" paperwork, to a system where public employees are managed as human capital to get the work of the government done more effectively and efficiently. This volume brings together the latest thinking on human resource management in the public service, presented by distinguished thought leaders in the field. While it focuses primarily on federal government policies and practices, the principles, conclusions, and recommendations translate readily to state and local government, and to the private sector as well.
People Skills for Public Managers
This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication.
Human Resource Management
Sound HRM practices matter—they are a sine qua non of effective governance in democratic government—equally so at the local, regional, state and national levels of government. The NASPAA (Network of Schools of Public Policy, Affairs, and Administration) accreditation standards demand critical competencies for public managers that are vital to human resource managers and supervisors at all levels. These competencies include: skills to lead and manage in public governance; to participate in and contribute to the policy process; to analyze, synthesize, think critically, solve problems and make decisions; to articulate and apply a public service perspective; and to communicate and interact p...
