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A Quick Guide to Getting Started with Units of Study, K-8
"This book is for teachers who are getting started using a workshop approach to reading or writing, or both, and who have one or both of the Units of Study in Reading, and Units of Study in Writing"--
Helpdesk Habits
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world. During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding. Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional. Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat. Learn the importance of harnessing habits Develop the right attitude towards your role Understand the importance of human customer service Learn how to communicate effectively See how tiny adjustments in phrasing can win the day Become skilled in empathy and rapport Be assured it's OK to have a personality Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Facilitation Made Easy
Most workshops and meetings will achieve more in less time if they are facilitated professionally. This book gives an introduction to the essential skills needed when running a facilitated workshop.
Call Center Operation
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.·Presents key concepts and techniques, including a formal development process, in a real-world context·Provides extensive management guidelines·Stresses the importance of staff selection and training
IT Governance in a Networked World: Multi-Sourcing Strategies and Social Capital for Corporate Computing
"This book takes a critical look at IT Governance challenges in a world that is becoming increasingly networked. IT firms are becoming increasingly reliant on alliances and partnerships to generate new value"--Provided by publisher.
ENC Update
This publication is designed to tap into fresh stories and ideas about mathematics and science teachers who are charting new territory in education.
Intelligent Data Engineering and Automated Learning - IDEAL 2006
This book constitutes the refereed proceedings of the 7th International Conference on Intelligent Data Engineering and Automated Learning, IDEAL 2006. The 170 revised full papers presented were carefully selected from 557 submissions. The papers are organized in topical sections on learning and information processing, data mining, retrieval and management, bioinformatics and bio-inspired models, agents and hybrid systems, financial engineering, as well as a special session on nature-inspired date technologies.
Globe Off-line
None
Study Skills For Business And Management Students
This concise text which contextualises study skills within the specific discipline of management helps students to understand the structure and nature of management, academic practices and their relevance to the workplace, and also the importance of reflective practice.
Enhancing Crop Genepool Use
Maintaining food security in the face of human population increase and climate change is one of the critical challenges facing us in the 21st Century. Utilisation of the full range of agrobiodiversity will be a necessary tool in addressing this challenge. In this book a team of international contributors review all aspects of utilization and conservation of crop wild relative (CWR) and landrace (LR) diversity as a basis for crop improvement and future food security. This book will appeal to a wide array of specialists and postgraduate students, such as those working in the fields of agrobiodiversity conservation and use, conservation, ecology, botany, genetics, plant breeding and agriculture.
