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Six Sigma and the Quality Toolbox
A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.
Rail Economics, Policy and Regulation in Europe
The European railway sector has undergone profound and predominantly institutional changes over the past 20 years, due to the initiatives of the European Commission. This book constitutes a first systematic assessment and account of the recent transformations of the industry along a series of critical yet contentious issues such as competition, unbundling, regulation, access charging, standards and interoperability, and public–private partnerships. It also covers the main railways sectors including passenger transport, high speed and freight.
Teaching as Learning
In this fascinating and very personal book, Jean McNiff, author of the successful Action Research: Principles and Practice, argues that educational knowledge is created by individual teachers as they attempt to express their own values in their professional lives. Working with case studies of actual practice, she looks again at the familiar action research paradigm of identifying a problem, imagining, implementing and evaluating a solution and modifying practice in the light of that evaluation. She gives practical advice on how working in this way can aid the professional development of action researcher and practitioner alike. She concludes that the best teaching is done by those who want to learn and who can show others how to be open to their own processes of self development.
Nazi Empire-Building and the Holocaust in Ukraine
On 16 July 1941, Adolf Hitler convened top Nazi leaders at his headquarters in East Prussia to dictate how they would rule the newly occupied eastern territories. Ukraine, the "jewel" in the Nazi empire, would become a German colony administered by Heinrich Himmler's SS and police, Hermann Goring's economic plunderers, and a host of other satraps. Focusing on the Zhytomyr region and weaving together official German wartime records, diaries, memoirs, and personal interviews, Wendy Lower provides the most complete assessment available of German colonization and the Holocaust in Ukraine. Midlevel "managers," Lower demonstrates, played major roles in mass murder, and locals willingly participate...
