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Out of the Question
Out of the Question: How Curious Leader Win offers a new mindset and a practical approach to thriving in the firestorm of change that today's leaders face. Existing businesses and business models are facing disruption at all levels. Our younger employees are not satisfied with just a “job,” but rather, want work that allows them to be involved and included in decisions— or they will walk. Leaders of teams who, in the past, could lead through command and control are finding themselves unable to keep up with the pace of change and the expanding challenges of engaging their talent. This book offers readers a new and relevant framework to guide both personal and group decision-making. With...
Yearbook of Experts, Authorities & Spokespersons - 2011 Editon
Yearbook of Experts is America's favorite newsroom resource -- requests by tens of thousands of journalists.
One-Piece Flow vs. Batching
Although batching often appears more efficient than one-piece flow for individual tasks, the practice creates waste for other parts of the organization that more than offset its perceived benefits. A silent productivity killer, batching is an extremely difficult mindset to overcome and, as a result, numerous Lean initiatives have been destroyed by
Expect Success!
EXPECT SUCCESS! The Science Of The Over 50 Career Search By: Bill Humbert Is ageism a thing? It may be a thing, but it does not have to stand in your way on your journey to find your next career. Companies are trying to keep a secret about their hiring process… The career search game has changed. Your resume won’t get in front of human eyes until it has been scanned and vetted by a program using artificial intelligence. And some of the so-called keywords are so dumb, one can question how intelligent this AI really is. What’s more is that most job descriptions rarely reflect the true job. You might try to mirror the description verbiage as closely as possible in your resumes, but if the description does not accurately describe the job, neither will the resume. How can job seekers overcome these obstacles? Finally, an expert recruiter reveals the science behind finding a new career in today’s market with a step-by-step guide.
Emotional Value
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
A Complaint is a Gift
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.
Bold Moves
The One-Minute Millionaire meets Who Moved My Cheese - with frogs! A business novel with a fable and talking points that show how to blast through fear and doubt, purge inner critters, optimize your operating state, and lead from the inside-out. Bold Moves cleverly surpasses the left-right brain gymnastics of The One-Minute Millionaire, by acting as an inside-outside personal trainer in human complexity. It is three books in one: a business novel, a teaching fable, and cliff notes. The focus is leaders who yearn for balance, integration and self-determined action in their professional and personal lives. The book vividly portrays the internal terrain where Bold Moves are seeded, nurtured and brought to fuition as it: Shows how to develop and sustain an Optimal Operating State from which to make wise choices and Bold Moves. Gives fresh, profound insights about how to distinguish between Bold Moves and brash, barely and background moves. Delivers how to blast through fear and doubt, purge Inner Critters, and lead from the inside-out.
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