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Rehabilitation
Rehabilitation is dedicated to helping people not only survive, but also thrive. Despite this complex goal, the organizing principles of rehabilitation still rely on biomedicine to construct disability as a problem of impaired bodies. Rehabilitation professionals are committed to helping to enhance people's lives, but many struggle with how to do s
Rethinking Rehabilitation
This book informs readers about how leading researchers are rethinking rehabilitation research and practice. It emphasizes discussion on the place of theory in advancing rehabilitation knowledge, unearthing important questions for policy and practice, underpinning research design, and prompting readers to question clinical assumptions. Each author proposes ways of thinking that are informed by theory, philosophy, and/or history as well as empirical research. Rigorous and provocative, it presents chapters that model ways readers might advance their own thinking, learning, practice, and research.
Manipulating Practices
"Manipulating practices is the first ever collection of critical physiotherapy studies and comes at a time of unprecedented change in the profession. Written as a collaboration between 20 authors, many members of the Critical Physiotherapy Network (CPN), the book uncovers the growing body of critical thinking now emerging in physiotherapy. From topics as diverse as 21st century education, ethics, evidence-based practice, touch, and equine therapy; and approaches as varied as disability and performance studies, feminism, logic, narrative theory, new materialism, and phenomenology, the book explores ways of thinking 'otherwise' about physiotherapy. Over 16 chapters written by authors from six ...
Progressing Critical Posthuman Perspectives in Health Sociology
This book shows the potential of posthuman thinking for rethinking health care, experiences, subjects and interventions. It explores a range of posthuman dilemmas across diverse health issues as contributors grapple with the ethical, ontological and epistemological relations of knowing and doing health. The volume problematizes the rational, agentic individual as the key driver of health-related action and experience. Contributors move beyond long-held humanist assumptions about health, illness, and well-being and attune – theoretically and methodologically - to the entangled relations or ecologies that instantiate realities. They reimagine how care practices and healthcare experiences mat...
Delivering Quality Service
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system ...
The Peripheral
Originally published by G.P. Putnam's Sons in 2014.
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Chester Raccoon and the Acorn Full of Memories
Chester Raccoon's good friend Skiddel Squirrel has had an accident and will not be returning - ever. Chester is upset that he won't get to play with his friend anymore. Mrs. Raccoon suggests that Chester and his friends create some memories of Skiddel, so that they will have good memories when they miss him. Chester, his brother Ronny, and their friends decide to gather at the pond, where they combine their memories and create a touching celebration of their friend's life. Many young children must face the loss of loved ones or the need to attend a funeral. This sweet story will help children to understand the positive purpose behind memorial services and how "making memories" can provide cheer and comfort when missing an absent loved one.
A Kissing Hand for Chester Raccoon
During the last 20 years, parents and teachers have passed along the secret of the Kissing Hand to children facing first days of kindergarten, first grade, and other separations. Now younger children can get in on Mama Raccoon's secret and find comfort in A Kissing Hand for Chester Raccoon, a board-book adaptation of the original picture book. Chester could feel his mother's kiss leap straight into his heart. "With a Kissing Hand," said Chester's mom, "We'll never be apart." "Just press your hand upon your cheek and feel that loving glow. It's Mommy saying, 'I love you,' wherever you may go." The Kissing Hand has become a children's classic that has touched the lives of millions of children and their parents. A Kissing Hand for Chester Raccoon conveys the heart of the story in rhyming verse, perfect for read-aloud and easy for even the little ones to remember and recite. With illustrations by Barbara Gibson that capture the warmth and beauty of the original artwork, toddlers now share in the benefits from Mrs. Raccoon's secret for making a child feel safe and secure.
Marketing Services
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that superior service cannot be manufactured in a factory, packaged, and delivered intact to customers. Though an innovative service concept may give a company an initial edge, superior quality is vital to sustaining success. Berry and Parasuraman show that inspired leadership, a customer-minded corporate cul...
