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The Simple Truths of Service
From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
Handle With CARE: Motivating and Retaining Employees
A PAPERBACK ORIGINAL Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE modelCreative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.
Health Behavior and Health Education
Resources for teaching and learning are posted at tinyurl.com/Glanz4e and www.med.upenn.edu/hbhe4. This fourth edition of the classic book, Health Behavior and Health Education: Theory, Research, and Practice provides a comprehensive, highly accessible, and in-depth analysis of health behavior theories that are most relevant to health education. This essential resource includes the most current information on theory, research, and practice at individual, interpersonal, and community and group levels. This edition includes substantial new content on current and emerging theories of health communication, e-health, culturally diverse communities, health promotion, the impact of stress, the importance of networks and community, social marketing, and evaluation.
Health Behavior
The essential health behavior text, updated with the latest theories, research, and issues Health Behavior: Theory, Research and Practice provides a thorough introduction to understanding and changing health behavior, core tenets of the public health role. Covering theory, applications, and research, this comprehensive book has become the gold standard of health behavior texts. This new fifth edition has been updated to reflect the most recent changes in the public health field with a focus on health behavior, including coverage of the intersection of health and community, culture, and communication, with detailed explanations of both established and emerging theories. Offering perspective a...
Priceless Gifts
Because of the stress and fast pace of people's lives and the heartrending incidents that are happening in our world today, readers need short, easy-to-read messages of hope and immediately implementable ideas they can apply in their own lives to help create a more positive, caring world. PRICELESS GIFTS-Using What God's Given You to Bless Others does just that. In this inspirational book Barbara Glanz helps people to focus on POSITIVE experiences and particularly to become aware of the many small gifts of caring they receive each day. As they become more aware of receiving these gifts, they will be encouraged to give gifts of their own, not random acts of kindness but intentional acts of ca...
180 Ways to Spread Contagious Enthusiasm
Happy workers will be more productive workers! In this heartwarming handbook, best-selling author, Barbara Glanz gives you 180 morale-boosting ideas to help you bring more caring, communication, respect, and appreciation to the place where you work. Whether you are an employee or a manager, you can learn to "spread your contagious enthusiasm" and make a difference every single day!
Care Packages for Your Customers
CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
C.A.R.E. Packages for the Workplace: Dozens of Little Things You Can Do To Regenerate Spirit At Work
Organizational behaviour and altering corporate culture.
The Ultimate Book of Bathroom Etiquette and Humor
THE ULTIMATE BOOK OF BATHROOM ETIQUETTE AND HUMOR (REVISED 2023 EDITION) Stories, Quotes, Rules, Songs, Musings, and More to Educate, Entertain & Inspire. www.UltimateBathroomBook.com There are other books on the market designed to give bathroom users a few laughs, or a lot of arcane facts, while they are passing their time...and gas. But there are very few if any other books that are about all aspects of the bathroom itself. The Ultimate Book of Bathroom Etiquette and Humor will uniquely give you the expertise you need to make you a more considerate bathroom user, and have you laughing your butt off in the process. Bathroom etiquette expert and author Larry Glanz, a longtime traveling sales...
The New Heart at Work
Reviewers are singing the praises of the life affirming and updated best selling book, The NEW Heart at Work. Rich with illuminating stories from every sector and lifestyle, this priceless treasure trove of anecdotes gives us all hope in creating workplaces where people thrive when they are appreciated. The formula for a productive workforce is simple but long forgotten - encouragement, empowerment and self-esteem, and one which increases the bottom line better than any other method of management. From CEOs, executives and managers to secretaries, taxi cab drivers and bus boys - self-esteem translates in every language and organization. It is time to transform our everyday lives and become more caring and observant of our fellow human beings. The NEW Heart at Work demonstrates that one person can cause miracles to occur generating a ripple effect. You will be fascinated reading insights from well-known personalities like Nelson Mandela, Mother Teresa, Oprah, Cal Ripken, Jr. and Carol Realini and inspired by those less known but equally as powerful.
