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Working Minds
How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others.
Trauma Center Performance Improvement
Managing a trauma center involves complex clinical care, long nights and days, administrative work, self-examination, critical review of patient care and significant regulatory requirements. Performance improvement is the key element of trauma center effectiveness. No trauma center provides flawless care, thus all centers have opportunities to improve. A competent performance improvement program is critical to trauma center outcomes. This book provides key information on all aspects of trauma PI and program management. In some ways, PI is an art more than a science, so the more interaction program leaders have with strong PI programs, the more they can learn about how to improve their proces...
Cognitive Systems Engineering in Health Care
Cognitive systems engineering has been widely and successfully applied in the design of safety critical systems such as nuclear power, aviation, and military command-and-control. More recently, these methods are being applied to the design of health and medical systems in order to improve health care quality, reduce errors and adverse events, and i
Practical Modelling of Dynamic Decision Making
This book presents TDF (Tactics Development Framework), a practical methodology for eliciting and engineering models of expert decision-making in dynamic domains. The authors apply the BDI (Beliefs, Desires, Intentions) paradigm to the elicitation and modelling of dynamic decision making expertise, including team behaviour, and map it to a diagrammatic representation that is intuitive to domain experts. The book will be of value to researchers and practitioners engaged in dynamic decision making.
Structured Analytic Techniques for Intelligence Analysis
In this Second Edition of Structured Analytic Techniques for Intelligence Analysis, authors Richards J. Heuer Jr. and Randolph H. Pherson showcase fifty-five structured analytic techniques—five new to this edition—that represent the most current best practices in intelligence, law enforcement, homeland security, and business analysis.
Streetlights and Shadows
An expert explains how the conventional wisdom about decision making can get us into trouble—and why experience can’t be replaced by rules, procedures, or analytical methods In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines—gather as much information as possible, compare the options, pin down the goals before getting started. But in practice we make some of our best decisions by adapting to circumstances rather than blindly following procedures. In Streetlight...
Sources of Power
Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that so far have been downplayed or ignored. Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situati...
Task Analysis Methods for Instructional Design
Task Analysis Methods for Instructional Design is a handbook of task analysis and knowledge elicitation methods that can be used for designing direct instruction, performance support, and learner-centered learning environments. To design any kind of instruction, it is necessary to articulate a model of how learners should think and perform. This book provides descriptions and examples of five different kinds of task analysis methods: *job/behavioral analysis; *learning analysis; *cognitive task analysis; *activity-based analysis methods; and *subject matter analysis. Chapters follow a standard format making them useful for reference, instruction, or performance support.
Sources of Power, 20th Anniversary Edition
As seen in Malcolm Gladwell’s Blink—the modern, groundbreaking classic on effective decision making. How people really make decisions: by drawing on prior experience and using a combination of intuition and analysis. We have all seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. In this modern classic, Gary A. Klein proposes a naturalistic approach to decision making, which views people as gaining experience that then enables them t...
Speaking for the Dying
Seven in ten Americans over the age of age of sixty who require medical decisions in the final days of their life lack the capacity to make them. For many of us, our biggest, life-and-death decisions—literally—will therefore be made by someone else. They will decide whether we live or die; between long life and quality of life; whether we receive heroic interventions in our final hours; and whether we die in a hospital or at home. They will determine whether our wishes are honored and choose between fidelity to our interests and what is best for themselves or others. Yet despite their critical role, we know remarkably little about how our loved ones decide for us. Speaking for the Dying ...
