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Activity Based Management
This title was first published in 2001: Product and particularly customer profitability are black holes in most managers’ understanding of their business. Identifying customer revenue is easy but identifying what they cost - so we can understand whether or not they are profitable - is difficult. In a world in which competition, regulation and the increasing use of the Internet put ever greater pressure on margins it is vitally important to understand both product- and customer-profitability. Activity Based Management (ABM) enables you to do this. This book explains the power of using ABM to increase the profitability of your business. It provides step-by-step guidance on basic principles, ...
Gower Handbook of Supply Chain Management
Focuses on opportunities presented by trends towards regional and global supply chains in Northern Asia and China, and considers factors including knowledge management, education and skills training, and the use of consultants.
Converting Customer Value
A company exists to make profit, and everything it does is a step towards that goal. Many firms are trying to get closer to their customers, but few realise how crucial this is to corporate value. Indeed, the long-term value of a company is perhaps best described as the sum of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability for the first time. By implementing its Customer Management Integration Framework, a company can see cash flows for each customer relationship, and use that information to effectively manage key customers for higher and more resilient levels of profitability.
Total Quality Management in Education
This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.
Performance Management
Praise for Praise for Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics "A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps, incentives, management accounting, activity-based costing, customer lifetime value, and sustainable shareholder value creation." —Robert S. Kaplan, Harvard Business School; coauthor of The Balanced Scorecard: Translating Strategy into Action, The Execution Premium, and many other books "Gary Cokins demonstrates in this book that performance management is not a mysterious black art, but a structured, process-o...
The Relationship Manager
This book deals with a new role - the Relationship Manager - and has been written to fill the gap between technical and business aspects of successful project delivery.
Fraud and Corruption in Public Services
Peter Jones uses his wide experience to directly address the implications of fraud and corruption and suggest specific courses of action to be taken to combat such malpractices. The text is illustrated by detailed and realistic case studies, flow charts and control questionnaires, with appendices included for specific high-risk activities such as major contracts, means-tested benefits and financial accounting.Although aimed at public sector organizations, the techniques and situations are applicable to any large organization. Wider issues concerning the special responsibilities and problems of the public sector are addressed, including the changes arising from corporate governance and the challenges of ensuring impartiality and accountability within the new public sector environment.
Rogue Rabbi
This memoir of an adventurous quest for inner peace is complete with explorations of the rational and the mystical, and the many ways of faith. Revealing an understanding of God that goes beyond the conventional, Rogue Rabbi tells the story of a seeker. After traveling to India and investigating the Christian faith, Jerry Steinberg went to medical school and narrowed his focus to psychotherapy—working with past-life regression, dreams, and psychogenic illness. He also became a rabbi—but never ceases to explore all aspects of faith, taking up a specialization in Kabbalah, a discipline of Jewish mysticism. As the author seeks the essence of spirituality through the interface between rationalism and mysticism, and between religion and sexuality, the story of this real-life spiritual explorer both inspires and instructs on the paths to peace and acceptance.
The Handbook of Work Based Learning
Organizational leaders, governments and trade unions all agree that learning is fundamental to organizational and economic success. The question is how it should best be supported. The Handbook of Work Based Learning delivers a compelling answer to this question. Learning needs to be based in the realities of organizational life. This unique, groundbreaking handbook provides a definitive guide to the set of strategies, tactics and methods for supporting work based learning. The three main parts of the Handbook, which focus in turn on strategies, tactics and methods, are written for both the learner and the professional developer alike. Each includes a description of the process (strategy, ta...
