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Defining Management
Defining Management charts the expansion of management as an idea and practice from a time when it was limited to churches and households to its current ubiquity, focusing in particular on the role of business schools, consultants, and business media in this process. How did an entire industry develop around business schools, consultants, and business media who are now widely considered the authorities regarding best management practice? This book shows how these actors – on their own and in interaction – became taken-for-granted and gained such definitional power over management and managers, expanded across the globe from often modest and not always respected origins, and impacted, and continue to impact businesses and, increasingly, the broader economic and social context. Building on extant and some new research, the book is unique in bringing together issues and actors that have been examined elsewhere separately. Any student or professional of management interested in the evolution of their field or the rise of business schools, consultants and business media will find this book both novel and thought-provoking.
Management Matters
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Who Owns Whom
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Service Design and Service Thinking in Healthcare and Hospital Management
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover vari...
They Desire a Better Country/Ils désirent une patrie meilleure
Twice a year, in summer and in winter, appointments to the Order of Canada are posted in newspapers across the country. The range of professions represented are often dizzying, but there are common themes in the choices: excellence, service to the nation, passion, innovation, commitment, dedication, brilliance. The order’s motto effectively captures the generous and selfless spirit of these people: Desiderantes meliorem patriam—they desire a better country. The Order of Canada—our nation’s highest honour—was launched fifty years ago in 1967 by Prime Minister Lester B. Pearson. Since then, almost seven thousand Canadians have received the award for service to their communities, the nation, and, in some cases, the world. To celebrate the Order of Canada’s fiftieth anniversary in 2017, the Rideau Hall Foundation commissioned this exceptional book with the aim of encouraging Canadians to learn about some of the remarkable individuals who have garnered this prestigious award. And though this book captures only a handful of their stories, it is a reflection of the inspiration all Order of Canada members bestow upon us.
