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Human-Centered Service Design for Healthcare Transformation
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at m...
Service Design and Service Thinking in Healthcare and Hospital Management
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover vari...
Service Design Practices for Healthcare Innovation
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Service Business Model Innovation in Healthcare and Hospital Management
This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiven...
Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Health, Operations Management, and Design
This two-volume set LNCS 1319 and 13320 constitutes the thoroughly refereed proceedings of the 13th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2022, which was held virtually as part of the 24rd HCI International Conference, HCII 2022, in June/July 2022. The total of 1271 papers and 275 poster papers included in the 39 HCII 2022 proceedings volumes was carefully reviewed and selected from 5487 submissions. DHM 2022 includes a total of 56 papers. The first volume focuses on topics related to ergonomic design, anthropometry, and human modeling, as well as collaboration, communication, and human behavior. The second volume focuses on topics related to task analysis, quality and safety in healthcare, as well as occupational health and operations management, and Digital Human Modeling in interactive product and service design.
International Trade with the Middle East and North Africa
This book provides an interdisciplinary analysis of trade relations with the Middle East and Arab countries from the perspectives of law, business, policy and culture in the Middle East and the Arab world and their interaction with the wider world, particularly Western countries. The rapidly evolving economy of the Middle East and the Arab region is undergoing significant change, and establishing modern foreign ownership law, robust company, business and investment regulations, modern legal professions while keeping its basic traditional and Islamic principles. This book covers a number of important theoretical and practical aspects of commercial and trade relationships and law. It examines ...
Learning and Collaboration Technologies: Games and Virtual Environments for Learning
This two-volume set LNCS 12784 and 12785 constitutes the refereed proceedings of the 8th International Conference on Learning and Collaboration Technologies, LCT 2021, held as Part of the 23rd International Conference, HCI International 2021, which took place in July 2021. Due to COVID-19 pandemic the conference was held virtually. The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions. The papers of LCT 2021, Part II, focus on Games and Gamification in Learning; Chatbots in Learning; AR, VR and Robots in Learning.
Aging between Participation and Simulation
With increasing urgency, decisions about the digitalized future of healthcare and implementations of new assistive technologies are becoming focal points of societal and scientific debates and addresses large audiences. Decisions require a careful weighing of risks and benefits and contextualizing in-depth ethical analysis with robust empirical data. However, up to now, research on social assistive technologies is mostly dispersed over different academic fields and disciplines. A comprehensive overview on discussions regarding values at stake and ethical assessment of recent developments especially in healthcare is largely missing. This publication initiates an interdisciplinary discourse on...
Dienstleistungsmanagement im Krankenhaus I
Das Management von Dienstleistungen zählt zu den zentralen Herausforderungen im Gesundheitssektor. Dabei gilt es Optimierungs- und Gestaltungspotenziale zu erkennen und Verbesserungsmaßnahmen einzuleiten. Vor diesem Hintergrund wurde dem Thema „Prozess-, Produktivitäts- und Diversitätsmanagement“ ein Sammelband gewidmet, in dem profilierte Wissenschaftler und Vertreter aus der Praxis in insgesamt 19 Beiträgen zeigen, welche Möglichkeiten, Vorgehenweisen und Methoden bestehen, um Dienstleistungen im Krankenhaus zu optimieren und zu gestalten. Aus theoretischen Erkenntnissen, werden zahlreiche praktische Handlungsempfehlungen für Krankenhäuser abgeleitet. In Band I diskutieren Experten das Prozess,- Produktivitäts- und Diversitätsmanagement im Krankenhausbereich.
BGM – Ein Erfolgsfaktor für Unternehmen
Der Wandel in der Arbeitswelt beeinflusst die Gesundheit und die Leistungsfähigkeit der Arbeitnehmer überall in Deutschland. Die Gestaltung der Arbeitsbedingungen und die Analyse der Arbeitssituation birgt in vielen Unternehmen noch erhebliches Verbesserungspotenzial. Doch Unternehmen als Arbeitgeber sind großen Herausforderungen ausgesetzt, wenn es um die Einführung und Umsetzung von Betrieblichem Gesundheitsmanagement (BGM) geht. Der Sammelband gibt Antworten auf vielfältige Fragen zu diesem Thema. Im Mittelpunkt stehen dabei die Etablierung und Umsetzung von BGM ebenso wie konkrete BGM-Maßnahmen für Mitarbeiter und Führungskräfte sowie deren Analyse und Evaluation. Auch die Bedeutung von aktivem mitarbeiterorientiertem BGM in Unternehmen wird beleuchtet. Aufgezeigt werden Konzepte und Strategien für verschiedene Alters-, Ziel- und Berufsgruppen. Das Buch richtet sich an Praktiker und Wissenschaftler gleichermaßen.
