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How's the Culture in Your Kingdom?
How's the Culture in Your Kingdom is a first-hand look into the Disney theme park culture. Within its pages, Dan Cockerell explains how the theme park was born and how it maintains its world class delivery, entertaining audiences from all around the world.
How's the Culture in Your Kingdom?
A former Disney executive shares stories and leadership lessons from his twenty-six-year career at the company: “Engaging [and] effective.” —Lloyd J. Austin III, from the Foreword Dan Cockerell started his Disney journey as a parking attendant. Over the next twenty-six years—and nineteen different jobs—he became the Vice President of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons and shares those learnings in How's the Culture in Your Kingdom. Within its pages, Dan explains how to lead oneself and one’s team and organization by using relevant stories and practical examples from his Disney leadership journey. How’s the Culture in Your Kingdom helps prepare leaders to lead their team by teaching them how to: Surround themselves with the right people Build trusting relationships Set clear expectations Provide regular feedback, positive and critical
Creating Magic
Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.
Manage Like a Mother
Leadership doesn’t have to be complicated. Mothers have known this all along as they practice their own no-nonsense form of leadership. In Manage like a Mother, Valerie Cockerell shares common-sense principles for anyone seeking to be an effective leader. She explains how raising children, nurturing their development, multitasking as only a mother does, managing conflicts, dealing with teenagers and being a great role model are some of the essential skills that leaders can easily apply to their professional working environments—with proven success. Business professionals don’t need to look much further than their own childhood to know what works and what doesn’t. In Manage Like a Mother, leaders will learn how applying moms’ best practices can reap the best results for any organization.
Leading Travel and Tourism Retail
WINNER: 2024 Axiom Business Book Awards - Bronze Medal in Business Reference WINNER: 2023 Goody Business Book Awards - Business - Travel & Hospitality Deepen your understanding of how to adapt to international travellers' different needs and backgrounds. Harness the burgeoning levels of tourism and learn everything you need to engage travellers with your business and spending money. The modern traveller is complex, even more so in a post-pandemic world. International consumers are in search of memorable experiences that make them feel special and, ideally, share those experiences with others and bring those feelings home with them. While wanting to be more adventurous, they also want to make...
A Theatre Geek's Guide to Disney, Google, & the NFL
Ever wonder what it takes to land a job with the world’s most sought after companies? In A Theatre Geek’s Guide to Disney, Google, and the NFL, Brett Axler pulls back the curtain to reveal the steps from his journey and the lessons he learned along the way. From his early years in community and regional theater to landing his first job with an NFL-team, Axler shares the simple and normally overlooked steps applicants can take to land their dream job. He busts the classic experience and education requirement myths and outlines the powerful alternatives that make applicants stand out from the crowd. Using his own personal victories and defeats along with stories from the dozens of students...
Tell Your Story
No more blank pages, no more sweaty palms! Filled with behind-the-scenes stories from a career storyteller at Walt Disney World, Tell Your Story delivers the secret formula to engage an audience. Alice Fairfax provides over 50 tools for not only writing a great story, but getting up and delivering one in person or online. With wit, warmth, and plenty of stories, Tell Your Story helps anyone seeking to overcome the stress and fears of being a great communicator—from the weekly social post to the annual board presentation, and everything in between!
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO
Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.
The Customer Rules
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
The Friction Project
‘If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.’ Adam Grant, author of Think Again Every organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work. Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches reade...
