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Customer Service
Customer Service: A Practial Approach was created to meet the growing need for qualified customer service professionals. This practical text-workbook focuses on the skills and strategies needed to build and maintain customer service excellence.
Customer Service
The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles
Seafloor Geomorphology as Benthic Habitat
Annotation This book provides a synthesis of seabed geomorphology and benthic habitats based on the most recent, up-to-date information. Case studies from around the world are presented.
Just Too Good to Be True
A New York Times Bestseller Brady Bledsoe and his mother, Carmyn, have a strong relationship. A single mother, faithful churchgoer, and the owner of several successful Atlanta beauty salons, Carmyn has devoted herself to her son and his dream of becoming a professional football player. Brady has always followed her lead, including becoming a member of the church's "Celibacy Circle." Now, in his senior year at college, the smart and very handsome Brady is a lead contender for the Heisman Trophy and a spot in the NFL. As sports agents hover around Brady, a beautiful and charming cheerleader named Barrett enters the picture. Barrett is set on seducing Brady and getting a piece of his multimillion-dollar future. But is that all she wants from him? Is she acting alone? In a story that combines football, family, faith and secrets, Just Too Good to Be True is a sweeping novel that proves once and again why E. Lynn Harris is a bestselling author.
The Encyclopedia of Autoimmune Diseases
A comprehensive guide to diseases of the immune system, listing names, symptoms, research, treatments available and more.
Sjögren's Syndrome
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Customer Service
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Genetic Information in the Workplace
Of genetic commission recomendations -- Michigan commission on genetic privacy and progress -- Genetic testing in health insurance and employment -- Past perfect, future conditional: enforcement trends under the ADA -- Protecting genetic information.
