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Improving the Quality of East and West European Public Services
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
Improving the Quality of East and West European Public Services
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
The Politics of Belgium
For too long Belgium remained an unexplored terrain by comparative political scientists. Belgium's politics were best known through the writings of Arend Lijphart, who considered it a model case of consociationalism. Over the past ten to fifteen years, the analysis of consociationalism has been complemented by a more detailed coverage of Belgium's spectacular transformation process from a unitary into a federal state, moving rapidly now to disintegration. Likewise, several peculiar aspects of Belgian politics, such as the record fragmentation of its party system, have been covered in edited volumes or international journals. However, given the complexity of the Belgian configuration of polit...
Bibliographie International de Science Politique
First published in 1952, the International Bibliography of the Social Sciences (anthropology, economics, political science and sociology) is well established as a major bibliographic reference for students, researchers & librarians.
La qualité
Présente un bilan comparatif des pratiques administratives en matière de modernisation et de qualité des services publics et des fonctions publiques dans les pays de l'Union européenne.
International Handbook of Practice-Based Performance Management
A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.
The Impact of Legislation
Around the globe, ex ante evaluation of legislation has become an established rationalisation of legislative processes. Legislators, politicians, and the public at large increasingly demand new laws to have a particular effect and no unwanted side effects. Various instruments are being applied that all have in common that they must predict the effect of new legislation. Until now, most publications on regulatory impact assessment praise such instruments as being extremely useful. Scepticism, however, is in order as well. Is it not as difficult to predict the future effect of a new set of rules in our complex society as it is to predict where our society as a whole is going? The search for an...
Public Management Reform
This is a comprehensive, integrated analysis of the wave of management reforms which have swept through many countries including Australia, Belgium, Canada, Finland, France, Germany, Italy, the Netherlands, New Zealand, Sweden, the UK, the USA, and the European Commission.
World Public Sector Report 2023
This report examines the role that national institutional and governance innovations and changes that emerged during the COVID-19 pandemic can play in advancing progress towards the 2030 Agenda for Sustainable Development. The consequences of the pandemic threaten to derail progress and make the Sustainable Development Goals (SDGs) more difficult to achieve. Yet the pandemic also sparked rapid innovation in government institutions and public administration that could be capitalized on. Against this backdrop, the report focuses on how governments can reshape their relationship with people and other actors to enhance trust and promote the changes required for more sustainable and peaceful societies. How they can assess competing priorities and address difficult policy trade-offs that have emerged since 2020. And what assets and innovations they can mobilize to transform the public sector and achieve the SDGs. The e-book for this publication has been converted into an accessible format for the visually impaired and people with print reading disabilities. It is fully compatible with leading screen-reader technologies such as JAWS and NVDA.
