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Excellence Wins
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything ...
Trusted Leader
Without trust, people and businesses fail. Trusted Leader provides a framework for building trust so that you and your organizations can perform at your best. “A lack of trust is your biggest expense,” says Wall Street Journal bestselling author David Horsager. Without trust, transactions cannot occur. Without trust, influence is destroyed. Without trust, leaders lose their people. Trust can be either your most vulnerable weakness or your greatest asset. Horsager introduces readers to his Eight Pillars of Trust through the journey of a senior leader who thought success was certain. Follow CEO Ethan Parker as he discovers the power of trust and how to apply it amid the complexities of lea...
Exceptional Service, Exceptional Profit
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that mi...
Supervision in the Hospitality Industry
Order of authors reversed on previous eds.
Master your Mind Master your Leadership
Unleash Your Leadership Potential: Navigate Uncertainty with Mental Agility Imagine leading a ship through a tumultuous sea, battered by unpredictable storms. Now, translate that image to the fastpaced world of business, where challenges and opportunities arise unexpectedly. The ability to pivot, adapt, and thrive in such a dynamic environment hinge on one crucial skill: "Mental Agility". This book will equip you with the tools to harness mental agility and become a resilient, adaptable, and effective leader. You'll learn how to: Navigate Uncertainty: Develop the mindset and skills to thrive in unpredictable times. Make Swift Decisions: Learn to make informed decisions quickly and confidently. Inspire Your Team: Motivate and empower your team to overcome challenges and achieve success. Build Resilience: Strengthen your emotional resilience to withstand stress and adversity. Cultivate Innovation: Foster a culture of creativity and innovation. Drawing on the 7E Leadership Framework and realworld examples, this book provides practical strategies and actionable advice to help you become a more effective leader. Are you ready to take your leadership to the next level?
On Purpose With Purpose
In these turbulent and uncertain times, On Purpose With Purpose is the step-by-step guide leaders need to unlock their true potential and adapt for the future, so that they can lead themselves and their team to incredible breakthroughs of their own. On Purpose With Purpose is not the typical leadership book. With exciting combat and training stories from his F-14 to heart-wrenching examples from his near-fatal accident and recovery, John Ramstead equips readers with invaluable life tools that don’t feel like lessons. Most books in this genre focus on the “what” and the “how” of leadership; but John’s experiences as a Fortune 500 manager, serial entrepreneur, and executive coach taught him that the critical missing component in achieving everything leaders dream of is WHO they are at their core...then the rest will fall into place.
New York Magazine
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
The Future Leader
WINNER OF CMI MANAGEMENT BOOK OF THE YEAR 2021 Are you a future-ready leader? Based on exclusive interviews with over 140 of the world's top CEOs and a survey of nearly 14,000 people. Do you have the right mindsets and skills to be able to lead effectively in the next ten years and beyond? Most individuals and organizations don’t even know what leadership will look like in the future. Until now. There has been a lot written about leadership for the present day, but the world is changing quickly. What worked in the past won’t work in the future. We need to know how to prepare leaders who can successfully navigate and guide us through the next decade and beyond. How is leadership changing,...
God is My CEO
Julian shows readers how to reconcile their work and faith. Learn how to integrate God's teachings with your own talents to become the successful leader He intended you to be. This edition explores the ten most common issues facing businesspeople today and applies God's principles to these dilemmas.
