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Service Design
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Self-Awareness (HBR Emotional Intelligence Series)
Self-awareness is the bedrock of emotional intelligence. It enables you to see your talents, shortcomings, and potential--but you won't be able to achieve it through personality tests or quarterly feedback alone. This book will teach you how to understand your thoughts and emotions, how to persuade colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses. This volume includes the work of: - Robert Steven Kaplan - Susan David - Tasha Eurich - H. James Wilson--
Insight
This book argues that people are essentially unaware of their own nature, and presents strategies for developing the tools for self-awareness in order to achieve success and happiness both personally and in the workplace. Do you understand who you really are? Or how others really see you? We all know people with a stunning lack of self-awareness – but how often do we consider whether we might have the same problem? Research shows that self-awareness is the meta-skill of the 21st century – the foundation for high performance, smart choices, and lasting relationships. Unfortunately, we are remarkably poor judges of ourselves and how we come across, and it’s rare to get can...
Sketching from the Imagination: Sci-Fi
An inspiring collection of drawings and articles exploring the sketchbooks and artistic practices of 50 talented sci-fi concept artists.
OECD Public Governance Reviews Supreme Audit Institutions and Good Governance Oversight, Insight and Foresight
This report maps the activities of ten leading Supreme Audit Institutions (SAIs) in Brazil, Canada, Chile, France, Korea, the Netherlands, Poland, Portugal, South Africa and the United States.
Tarot by the Moon
A Month-By-Month Guide to Spreads and Spells for Abundance, Protection, and Spiritual Transformation The energy of the moon has an undeniably powerful influence—on people, on plants and animals, and on the cycles and rhythms of the world. This book provides month-by-month tarot spreads, spells, and rituals to help you manifest the changes you want for yourself and your community. Author Victoria Constantino provides guidance for the ideal time, day of the week, or moon phase that best supports the specific spiritual work that you want to focus on. Explore spells and practices for home clearing and blessing, summoning a new career opportunity, finding your spirit animal, cutting cords, and many others. Delve into tarot with spreads for relationship renewal, connecting with your higher self, letting go, tapping into your potential, and more. Tarot by the Moon is a masterful guide to creating positive transformation with the cyclical magical energies that play such a powerful role in our lives.
Seeing What Others Don't
'No one has taught me more about the complexities and mysteries of human decision-making' Malcolm Gladwell 'Gary Klein is a living example of how useful applied psychology can be when it is done well' Daniel Kahneman Insight is everything. At its most profound, it can change the world. At its simplest, it can solve everyday problems. It can be used to build businesses, solve crimes, progress science and make many aspects of our lives quicker, easier, bigger or better. Yet remarkably we often unwittingly build barriers to seeing what is in front of us. Both as individuals and organisations we can hold on to flawed beliefs and conform to established processes that can interfere with our perceptions. Having clear insight can transform the way in which we understand things, the decisions we make and the actions we take. In this groundbreaking study, renowned cognitive psychologist Gary Klein uses an eclectic miscellany of real-life stories to bring to life the process of insight. He demonstrates the five key strategies for spotting connections and contractions to ensure you too can see what others don't.
Insight
Learn how to develop self-awareness and use it to become more fulfilled, confident, and successful. Most people feel like they know themselves pretty well. But what if you could know yourself just a little bit better—and with this small improvement, get a big payoff…not just in your career, but in your life? Research shows that self-awareness—knowing who we are and how others see us—is the foundation for high performance, smart choices, and lasting relationships. There’s just one problem: most people don’t see themselves quite as clearly as they could. Fortunately, reveals organizational psychologist Tasha Eurich, self-awareness is a surprisingly developable skill. Integrating hu...
OECD Public Governance Reviews Brazil's Federal Court of Accounts Insight and Foresight for Better Governance
This report suggests concrete steps Brazil’s Federal Court of Accounts can take to adapt its own strategies, approaches and audit programming to provide valuable insight and foresight to policy makers in the centre of government.
insight: Intermediate: Student Book
insight will challenge, develop and inspire your students.It will motivate and engage them with thought provoking topics and information rich texts which will challenge their opinions and inspire them to think critically about the world they live in.It will prepare them for a life of learning with a clear focus on developing their skills and autonomous learning habits.It will give your students a deeper awareness of how language works, furnishing them with not just the meaning of vocabulary but also the rules that govern its use, allowing your students to use it with confidence.
