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Women as They Age
Explore the needs of older women and ways to provide for them! Written by women, about women, and for women, Women As They Age, Second Edition highlights the realities of being an aging woman in a youth-oriented, male-dominated society, in which socioeconomic and gender stratification are the norm. In the eleven years since the publication of the original Women as They Age, there has been a great deal of research on the subject. This second edition is inclusive and current, providing valuable information on the needs and accomplishments of our present and future older population. Here you'll encounter women from the mainstream and minorities of all kinds, and come to a better understanding o...
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Professional Burnout
This book, first published in 1993, concentrates on a specific kind of occupational stress: burnout, the depletion of energy resources as a result of continuous emotional demands of the job. Written by an international group of leading scholars, this book will be of interest to students of both psychology and human resource management.
Big Picture Pedagogy: Finding Interdisciplinary Solutions to Common Learning Problems
This volume builds on existing pedagogical research and efforts to showcase SoTL across the disciplines (Gurung, Chick, & Haynie, 2009; Chick, Haynie, & Gurung, 2012) but takes this important work in a new direction. In each chapter, interdisciplinary teams of authors address a single pedagogical question bringing each of their home discipline's specific literature and methodologies to the table. The result is a fresh examination of evidence-based practices for teaching and learning in higher education that is intentionally inclusive of faculty from different disciplines.
Congressional Record
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High Performance and Human Costs
Organizational development, as an alternative to Reagan administration methods of revamping federal agencies, has been successfully applied in many public sector organizations. High Performance and Human Costs focuses on the effective new management approach of one such organization, the Metropolitan Atlanta Rapid Transit Authority (MARTA), and provides perspective on how administrators can move away from outdated bureaucratic models. The work focuses on public agency dynamics using MARTA as an example. The authors begin by studying emerging practices for high performance and include a detailed look at staff experience and interaction. They evaluate an executive with a look at self-forcing and self-enforcing systems. Other chapters focus on the personal reactions of MARTA executives, provide guides for doing better the next-time-around, and give a small case study of another project. The authors conclude with a comparison of two approaches to high performance: Organizational Development, and the cultural approach popularized by the Peters and Waterman book In Search of Excellence.
Public Integrity
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