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Lessons Unlearned
Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way.
The Old Free State
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A Fate Worse Than Death
Captivity narratives have been a standard genre of writings about Indians of the East for several centuries.a Until now, the West has been almost entirely neglected.a Now Gregory and Susan Michno have rectified that with this painstakenly researched collection of vivid and often brutal accounts of what happened to those men and women and children that were captured by marauding Indians during the settlement of the West."
Doctor John Remembers
This is the story (told in nearly two hundred short recollections) of a surgeon from a family of surgeons, raised in the Arkansas oil country of the Jim Crow South. A churchgoer from his childhood, he came to a saving knowledge of Christ (along with his wife Cathy) only in the late 1970s. And from that turning point, they proved themselves to be choice servants of the Lord in countless ways--in John's case, as a deacon, a surgeon in the Amazon region, a denominational and parachurch board member, a conference speaker in Eastern Europe, a free-clinic doctor in Southwest Missouri, and a church staff member. Along the way, he took note of a host of engaging events, characters, and conversations, whether among fellow Air Force doctors on parade, with medical colleagues observing a gratifying, ancillary effect of defibrillation, or in the company of an aunt who introduced him to Roy Rogers and Stan Musial. There was even an Elvis sighting. The book is rich in theological, ecclesiological, missiological, familial, sociological, psychological, and medical narratives and observations.
Notice of Quarantine
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