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Deploy Empathy
Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you'll be able to interview customers and potential customers with confidence.
Treasure
Treasure is thirteen years old. She is bright and well-balanced: her best friend (this week) is Rosie, her Doc Martens are in Crouch End and her school shoes are nowhere on earth. But Treasure has a problem - her mother. 'I hate you,' she hisses. 'You're so embarrassing...you spoil everything.' Her 'uncool' mother lets her party until midnight; acts as her chauffeur and her fund raiser; takes her shopping for worm-like tops and dresses - but she can't even begin to know what it is to be a teenager. Treasure first appeared in the Guardian and has featured on Radio 4. She is now the star of a BBC TV series.
Ocean Oracle
Everyone remembers spending a day at the beach as a child collecting seashells, but what if those seashells were more than just pretty objects? What if those shells could actually tell you something about your hidden thoughts, beliefs, and attitudes? Ocean Oracle: What Seashells Reveal about Our True Nature is the bridge to learning this secret language. Simply put, seashells function as tools that enable us to speak with our subconscious, allowing the inner self to communicate the information it considers most valuable for our growth. By listening to the shells with the guidance of Ocean Oracle, you can tap into your own innate wisdom and joy. Included with the book are: • 200 shell cards in full color • 4 full color plates, 8.25 x 16.25" with all shell photos in full color Enjoy exploring the language of shells by yourself or with a group of friends.
Kennedy's Hugs: A Life Full of Miracles, Touching Millions
When Jason Hansen’s father taught him this principle, Jason had no idea that it would be so essential for his family, especially Kennedy. Jason and Heather’s daughter Kennedy was diagnosed with Batten disease, a terminal illness, but the story doesn’t begin or end there. Kennedy’s Hugs details the precious moments, miracles, and guidance that Kennedy and her family experienced throughout her life’s journey. Despite the painful effects of her disease, Kennedy’s heart reached out with love to Hug millions. Be inspired to face your own challenges as you read this incredible true story of unfailing optimism, real miracles, and Kennedy’s legacy of love. “This book goes far beyond our movie [about Kennedy] and will bring a great insight into all of the lessons we can learn from the life of Kennedy Hansen.
The Almond Tree
Gifted with a mind that continues to impress the elders in his village, Ichmad Hamid struggles with knowing that he can do nothing to save his friends and family. Living on occupied land, his entire village operates in fear of losing their homes, jobs, and belongings. But more importantly, they fear losing each other. On Ichmad's twelfth birthday, that fear becomes reality. With his father imprisoned, his family's home and possessions confiscated, and his siblings quickly succumbing to hatred in the face of conflict, Ichmad begins an inspiring journey using his intellect to save his poor and dying family. In doing so he reclaims a love for others that was lost through a childhood rife with violence and loss, and discovers a new hope for the future. Reminiscent of The Kite Runner and One Thousand Splendid Suns, this is an uplifting read, which conveys a message of optimism and hope.
The Jobs To Be Done Playbook
These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice–to–have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings people want, as well as make people want your offering.
How Learning Works
Praise for How Learning Works "How Learning Works is the perfect title for this excellent book. Drawing upon new research in psychology, education, and cognitive science, the authors have demystified a complex topic into clear explanations of seven powerful learning principles. Full of great ideas and practical suggestions, all based on solid research evidence, this book is essential reading for instructors at all levels who wish to improve their students' learning." —Barbara Gross Davis, assistant vice chancellor for educational development, University of California, Berkeley, and author, Tools for Teaching "This book is a must-read for every instructor, new or experienced. Although I hav...
Family History and Temples Including Grigg and Related Family Genealogies
This is a compilation of references to Family History and temple work from the Bible, Book of Mormon, Doctrine and Covenants, Pearl of Great Price, and Modern Church Leaders. Also there is a chapter on faith promoting stories from family history experiences and a chapter on family stories and descendant charts of the Grigg family. There is information on how modern research techniques using computers, digitizing of records and the internet facilitates the researching and finding of your ancestors. The last chapter is an update and republishing of the the book titled Parley M. Grigg, Jr. and Thankful Halsey Gardner's Descendants and History published in 1992. This correlated publication shows that in all ages of the world since the creation of Adam, God has desired His Holy Ordinances to be done in a House built to His name, namely a Temple of God. This compilation is also designed to show that Jesus' plan of redemption for all mankind includes vicarious ordinance work for the dead to be done in God's Holy Temples by those living in the Dispensation of the Fullness of Times. This was all in God's plan for the redemption of all mankind before the foundation of this world.
Neurodevelopmental Pediatrics
This book explores the interrelationship of genetics, the environment, or both, in the causation of three neurodevelopmental disorders: autism/autism spectrum disorder (ASD), fetal alcohol spectrum disorder (FASD), and cerebral palsy (CP). It links common clinical problems in developmental pediatrics and pediatric neurology to current concepts and translational research advances in developmental neurosciences, medical genetics, and related disciplines. The first section of the book provides a comprehensive and up-to-date overview of development of the brain, including topics such as neuronal stem cells, epigenetics, and the influence of the prenatal environment. The next three sections analy...
Notes on a Foreign Country
'Deeply honest and brave . . . A sincere and intelligent act of self-questioning . . . Hansen is doing something both rare and necessary' - Hisham Matar, New York Times In the wake of the 9/11 attacks and the invasion of Iraq, Suzy Hansen was enjoying success as a journalist for a New York newspaper. Increasingly, though, the disconnect between the chaos of world events and the response at home took on pressing urgency for her. Seeking to understand the Muslim world that had been reduced to scaremongering headlines, she moved to Istanbul. Hansen arrived in Istanbul with romantic ideas about a city perched between East and West, and a naïve sense of the Islamic world beyond. Over the course ...
