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Reimagining Operational Excellence
The indisputable fact that the conventional marketing approach is no longer working. To help move us beyond the status quo, Reimagining Operational Excellence uses the new Omnihouse model, with world-class examples from Korea, India, Japan, Singapore, and China. This model puts the entrepreneurial and operational aspects of marketing at the center of the action. You’ll explore how to marry the twin capabilities of innovation and incremental improvement into a single, workable whole. You’ll also discover what it means to employ “technology for humanity” and to combine marketing and finance into an integrated, cooperative unit.
Dictionary of Public Policy
This authoritative Dictionary provides comprehensive definitions of key terms in public policy. Unpacking the increasingly complex and diffusive world of public policy, it offers an exhaustive definitional guide to the terminology utilised by contemporary policy scholars.
The Peak Performing Organization
Building a peak performing organization is not easy or else everybody would be achieving this goal. Organizations today are facing heightened challenges in remaining competitive in a more demanding global business environment. New technology, customer expectation, outsourcing, low cost competitors and needs for both higher performance and more inno
The Fundamentals of Organizational Behavior
This primer offers MBA and other advanced students exposure to the basic theories and concepts of organizational behavior and management. Delivers the basic theories and concepts of organizational behavior and management in a concise format. Includes ‘Guides for Managers' which show how managers can apply these theories. Supplemental materials include exercises and cases. Covers topical issues such as diversity, technology and e-business. Executive edition of Tosi and Mero's successful textbook, Managing Organizational Behavior (Blackwell Publishing, Fourth Edition, 2000
Change the Way You Lead Change
A groundbreaking manifesto, this book challenges traditional notions of change, arguing that successful change is the result of careful diagnosis, analysis, and consideration of "what" to change, "who" to change, and the "context" for the change.
Towards a Healthy District
This book is concerned with orienting health care workers in district health systems in developing countries to ways and means of overcoming problems, and describes briefly how district health systems can be improved. The book is organized around nine issues in nine chapters, each of which is an integral part of a district planning cycle. The opening three chapters show how to assess the existing district health system in terms of national policies and support, analysis of the current system, and evaluation of district priorities. Chapters 4 through 7 focus on actions to be taken. The initial task of setting goals is discussed using examples and establishing general categories. The book next...
The SAGE Handbook of Social Research Methods
The SAGE Handbook of Social Research Methods is a must for every social-science researcher. It charts the new and evolving terrain of social research methodology, covering qualitative, quantitative and mixed methods in one volume. The Handbook includes chapters on each phase of the research process: research design, methods of data collection, and the processes of analyzing and interpreting data. The volume maintains that there is much more to research than learning skills and techniques; methodology involves the fit between theory, research questions research design and analysis. The book also includes several chapters that describe historical and current directions in social research, debating crucial subjects such as qualitative versus quantitative paradigms, how to judge the credibility of types of research, and the increasingly topical issue of research ethics. The Handbook serves as an invaluable resource for approaching research with an open mind. This volume maps the field of social research methods using an approach that will prove valuable for both students and researchers.
Promoting Emotional Intelligence in Organizations
Offers the tools to sell and implement emotional intelligence training in your organization. Emotional intelligence matters more than ever. Personal qualities such as resilience, optimism, and initiative have become crucial survival traits necessary for enduring the many changes affecting the American and global marketplaces. Promoting Emotional Intelligence in Organizations offers the tools to sell and implement emotional intelligence training within your organization.
Handbook of Workplace Violence
In the Handbook of Workplace Violence, editors E. Kevin Kelloway, Julian Barling, and Joseph J. Hurrell Jr. bring together the contributions of leading researchers to provide summaries and unique perspectives on current theory, research, and practice relating to workplace violence. This is the only up to date resource currently available to provide a comprehensive overview of the current state of knowledge regarding all aspects of workplace violence and aggression.
