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New Challenges, Emerging Practices and Global Outlook in Service Management Book
The New Challenges, Emerging Practices and Global Outlook in Service Management book attempts to focus on the strategies, techniques, and approaches that need to be practiced in the service industry to recover the lost businesses and discover new ones. This book elaborates on some of the significant trends and challenges expected to impact various service industry sectors. Service management challenges are ticking time bombs waiting to go off. One wrong move can blow the customer satisfaction levels, field service efficiency, and employee productivity to smithereens. The book gives an insight on solutions to these challenges with the help of technology, automation and other medium. The book also touches upon changes in service management after pandemic including focus on sustainability, Health and wellness
Examining Tourist Behaviors and Community Involvement in Destination Rejuvenation
The tourism and hospitality industry faces a significant sustainability challenge. Traditional practices prioritize short-term gains over long-term environmental and social well-being, leading to detrimental impacts on local communities, cultural heritage, and the natural environment. The industry's rapid growth and increasing demand for travel experiences worsen this unsustainable approach. Therefore, there is an urgent need for a paradigm shift towards regenerative practices that minimize negative impacts and actively contribute to the restoration and revitalization of destinations and communities. Examining Tourist Behaviors and Community Involvement in Destination Rejuvenation presents a...
Integrating AI-Driven Technologies Into Service Marketing
In an era marked by rapid technological advancements and the increasing integration of artificial intelligence (AI) into various sectors, the intersection of AI technologies with service marketing stands as a pivotal frontier. It is essential to explore the intricate nexus between AI technologies and service marketing strategies. Integrating AI-Driven Technologies Into Service Marketing elucidates the transformative impact of AI on key facets of service marketing, ranging from customer engagement and relationship management to market segmentation and product customization. It underscores the imperative for stakeholders in emerging economies to harness the power of AI technologies in crafting innovative and adaptive service marketing strategies. The book navigates the complexities of AI adoption while offering pragmatic recommendations for fostering responsible and inclusive AI-driven service marketing ecosystems. Covering topics such as customer engagement, influencer marketing, and sentiment analysis, this book is an excellent resource for scholars, researchers, educators, business professionals, managers, academicians, postgraduate students, and more.
AI Innovations in Service and Tourism Marketing
The use of artificial intelligence (AI) in service and tourism marketing has revolutionized the industry by personalizing customer experiences and optimizing operational efficiency. AI-driven tools analyze vast amounts of data to understand customer preferences, enabling businesses to offer tailored recommendations and promotions. AI-powered marketing campaigns can adapt in real-time, ensuring messages resonate with the right audience. AI Innovations in Service and Tourism Marketing discusses cutting-edge innovations in the use of AI technologies in service and tourism marketing. It explains how to harness these technologies to enhance customer experience and drive engagement. Covering topics such as automation, chatbots, and operational efficiency, this book is an excellent resource for managers, marketing professionals, business leaders, researchers, academicians, educators, and postgraduate students.
Hotel and Travel Management in the AI Era
In the age of artificial intelligence (AI), hotel and travel management are undergoing transformations to revolutionize guest experiences, make operations efficient, and improve industry standards. AI technologies redefine how hotels and travel companies personalize customer interactions, streamline operations, and optimize revenue management. From tools like chatbots and virtual assistants to predictive analytics, AI enables increased efficiency and customization. As AI continues to evolve, questions must be raised about data privacy, ethical use or algorithms, and the roles of hospitality workers as technology becomes pivotal. Hotel and Travel Management in the AI Era explores the intersec...
Career Pathways and Professional Identities for Front-Line Workers in the Service Industries
The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within th...
Embracing Business Sustainability Through Innovation and Creativity in the Service Sector
With the ever-increasing pressure and rivalry in the global business environment, businesses must develop sustainable practices that set them apart from the competition. Innovation and creativity are critical aspects of business that must be implemented in all areas for companies to not only survive but thrive. Embracing Business Sustainability Through Innovation and Creativity in the Service Sector provides comprehensive research about sustainable business through innovation and creativity in the service sector and aims to contribute to the knowledge of various sustainable business practices. Covering key topics such as tourism, hospitality, wealth creation, and entrepreneurship, this premier reference source is ideal for business owners, managers, industry professionals, researchers, scholars, academicians, practitioners, instructors, and students.
Impact of AI and Tech-Driven Solutions in Hospitality and Tourism
With todays rapidly evolving digital landscape, businesses in the hospitality and tourism industries face the challenge of harnessing the power of emerging technologies to stay competitive and meet the evolving needs of travelers. From personalized guest experiences to efficient operations and sustainable practices, there is a growing demand for innovative solutions that leverage artificial intelligence (AI) and cutting-edge technology. However, navigating this technological landscape can be daunting, with businesses often grappling with questions of implementation, integration, and ethical considerations. Impact of AI and Tech-Driven Solutions in Hospitality and Tourism emerges to provide insight and guidance in addressing these challenges. By delving into the transformative potential of AI and technology, this book offers a comprehensive exploration of how these innovations are reshaping the hospitality and tourism sectors. Through in-depth analyses, case studies, and practical examples, readers gain valuable insights into the myriad ways in which AI-driven solutions can enhance guest experiences, streamline operations, and drive sustainable practices within the industry.
Solid Waste Management and Disposal Practices in Rural Tourism
As rural tourism continues to grow, managing the environmental impact, particularly solid waste, becomes increasingly important. Effective waste management and disposal practices are essential for maintaining the natural beauty and sustainability of rural tourist destinations. Addressing the issue of solid waste in these areas is crucial to preserving ecosystems, supporting local communities, and ensuring that tourism development remains environmentally responsible and sustainable for the long term. Solid Waste Management and Disposal Practices in Rural Tourism provides a thorough exploration of how rural tourist destinations can implement effective waste management strategies. By examining case studies, modern trends, and practical approaches this book offers valuable insights for policymakers, tourism operators, environmentalists, and community leaders seeking to balance tourism growth with environmental responsibility.
