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Managing Risk in Communication Encounters
Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent; repairing broken relationships; managing privacy; responding to harassment; offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.
Communicating Forgiveness
The book organizes and synthesizes existing forgiveness research around a descriptive communication framework, demonstrating how existing psychological research can be enriched by through the application of communication theories, including dialectical and face-management perspectives. For example, exploring how forgiveness is a process of dyadic negotiation, not just an individual's decision.
Communicating Emotion at Work
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
Marriage at Midlife
"[This book] provides a perceptive, research based, and pragmatic approach to working with couples seeking reconnection after years of childrearing....Marriage at Midlife should take center stage on every counselor's bookshelf." --Kathleen M. Galvin, PhD Professor, Communication Studies, Northwestern University The middle period of married life-what the authors call the "centerstage"-is often the "make or break" point in a lifelong relationship. Marriage at Midlife provides counselors, mental health professionals, and marriage educators with the tools they need to assist couples who are experiencing the challenges of the post-childrearing years. The authors take a resilience-based approach t...
Race and Reconciliation
In this enlightening and insightful book, John B. Hatch analyzes various public discourses that have attempted to address the racialized legacy of slavery, from West Africa to the United States, and in doing so, proposes a rhetorical theory of reconciliation. Recognizing the impact of religious traditions and modern social values on the dialogue of reconciliation, Hatch examines these influences in tandem with contemporary critical race theory. Hatch explores the social-psychological and ethical challenges of racial reconciliation in light of work by Mark McPhail, Kenneth Burke, Paul Ricoeur, and others. He then develops his own framework for understanding reconciliation-both as the recovery of a coherent ethical grammar and as a process of rhetorical interaction and hermeneutic reorientation through apology, forgiveness, reparations, symbolic healing, and related genres of reparative action. What emerges from this work is a profound vision for the prospects of meaningful redress and reconciliation in American race relations. Book jacket.
Communicating Emotion at Work
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
Negotiating Workplace Relationships
Negotiating Workplace Relationships teaches students how to navigate the ethically challenging and professionally risky situations they are likely to encounter in their working lives. Grounded in both classic and contemporary studies, this narrative-based text introduces a theoretical framework and pragmatic communication strategies for mitigating personal risk and optimizing relational and organizational outcomes. Throughout the text, students learn how power differences, normative pressures, performance obligations, and other social, relational, and ethical factors complicate workplace encounters. Each chapter features real-world scenarios that illustrate unique challenges such as proposin...
Human Services Online
Will your agency or students have the training to use the Internet in practice? Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human service professionals in using the Internet to enhance their services. Human Services Online: A New Arena for Service Delivery provides much-needed research and empirical evaluation related to human service online activities and points to areas where f...
Family Communication as... Exploring Metaphors for Family Communication
An innovative textbook that presents a novel and compelling examination of family communication studies Family Communication as... Exploring Metaphors for Family Communication presents a series of metaphors through which students explore the nuances and complexities of family interaction. With a unique approach to the foundational theories and real-world practices of family communication, this easily accessible textbook helps students develop a clear understanding of what family communication is and what it can be. Contributions by both prominent and newer scholars theorize about family communication, offer new perspectives, challenge long-held assumptions, and describe original research to ...
