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Managing Risk in Communication Encounters
Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent; repairing broken relationships; managing privacy; responding to harassment; offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.
Communicating Forgiveness
The book organizes and synthesizes existing forgiveness research around a descriptive communication framework, demonstrating how existing psychological research can be enriched by through the application of communication theories, including dialectical and face-management perspectives. For example, exploring how forgiveness is a process of dyadic negotiation, not just an individual's decision.
Negotiating Workplace Relationships
Negotiating Workplace Relationships teaches students how to navigate the ethically challenging and professionally risky situations they are likely to encounter in their working lives. Grounded in both classic and contemporary studies, this narrative-based text introduces a theoretical framework and pragmatic communication strategies for mitigating personal risk and optimizing relational and organizational outcomes. Throughout the text, students learn how power differences, normative pressures, performance obligations, and other social, relational, and ethical factors complicate workplace encounters. Each chapter features real-world scenarios that illustrate unique challenges such as proposin...
Communicating Emotion at Work
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
A Communicative Approach to Conflict, Forgiveness, and Reconciliation
A Communicative Approach to Conflict, Forgiveness, and Reconciliation: Reimagining Our Relationships synthesizes communication and psychology scholarship that focuses on rebuilding ourselves and our relationships when things go "wrong". It provides fresh insights into the burgeoning body of forgiveness research, with an emphasis on community application and reconciliation. Written by award winning scholars in forgiveness communication, the book makes forgiveness and reconciliation research accessible to students in courses focused on personal relationships, conflict, and family studies.
Navigating Work Relationships (First Edition)
Negotiating Workplace Relationships teaches students how to navigate the ethically challenging and professionally risky situations they are likely to encounter in their working lives. Grounded in both classic and contemporary studies, this narrative-based text introduces a theoretical framework and pragmatic communication strategies for mitigating personal risk and optimizing relational and organizational outcomes. Throughout the text, students learn how power differences, normative pressures, performance obligations, and other social, relational, and ethical factors complicate workplace encounters. Each chapter features real-world scenarios that illustrate unique challenges such as proposin...
Human Services Online
Will your agency or students have the training to use the Internet in practice? Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human service professionals in using the Internet to enhance their services. Human Services Online: A New Arena for Service Delivery provides much-needed research and empirical evaluation related to human service online activities and points to areas where f...
The Middle Years of Marriage
Midlife can be a time of great change for individuals and a "make or break" period for marriages; The Middle Years of Marriage explores this predicament.
Communication Yearbook 17
Divided into four sections, Communication Yearbook 17 focuses on interpersonal interaction, especially the constitutive processes within everyday communication, and is intended to complement the mass media focus of Communication Yearbooks 15 and 16. The second section focuses on message characteristics and what messages do in interaction. Section III considers value and policy issues in light of the ubiquitous nature of communication media and cultural pluralism. The final section discusses the future of communication studies and its potential social contribution. Commentaries on each chapter provide alternative perspectives ont he state of current research, extend issues of significance and help engage the reader in the contemporary debates of each area.
Managing Risk in Communication Encounters
The first theory-driven, narrative-based examination of risky communication interactions in the workplace "The book does a fine job of incorporating research into a narrative framework that should be accessible for students and individuals in the business community. ... The most impressive aspect of the textbook is the use of specific, ′everyday person′ narratives to ground the concepts."—Mary Helen Brown, Auburn University "The advice provided in the book goes beyond simple advice on what or what not to say, but also advises individuals on how to manage the entire process. The book will be well-received in the classroom setting and by practitioners who encounter difficult interpersona...
