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Handbook of Research on Customer Loyalty
  • Language: en
  • Pages: 375

Handbook of Research on Customer Loyalty

Identifying customer loyalty as a crucial success factor in contemporary marketing thinking and practice, this innovative Handbook incorporates a rich collection of perspectives on the current topics and research-driven practices in the field. Leading scholars offer an insightful reimagining of the research methods, metrics, and designs for the future of measuring and predicting customer loyalty.

Handbook of Research on Customer Engagement
  • Language: en
  • Pages: 531

Handbook of Research on Customer Engagement

Customer engagement is now a critical research priority in contemporary marketing. In this Handbook, a cadre of international scholars offer an overview of current research on this rapidly growing field of study.

History of Human Genetics
  • Language: en
  • Pages: 562

History of Human Genetics

  • Type: Book
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  • Published: 2017-05-10
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  • Publisher: Springer

Written by 30 authors from all over the world, this book provides a unique overview of exciting discoveries and surprising developments in human genetics over the last 50 years. The individual contributions, based on seven international workshops on the history of human genetics, cover a diverse range of topics, including the early years of the discipline, gene mapping and diagnostics. Further, they discuss the status quo of human genetics in different countries and highlight the value of genetic counseling as an important subfield of medical genetics.

The Impact of Digitalization on Current Marketing Strategies
  • Language: en
  • Pages: 252

The Impact of Digitalization on Current Marketing Strategies

Digitalization completely has transformed marketing. It has changed consumption habits, consumer behaviour, and purchasing processes. In addition, it has modified marketing strategies, tactics, and processes, offering a wide range of mechanisms that allow companies, of all types and sizes, to enhance their commercial actions.

Designing for Resilience
  • Language: en
  • Pages: 165

Designing for Resilience

Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. This thesis problematises the prevailing view and assumptions underpinning the current understanding of resilience in services. Drawing on literature from service management, service design, systems thinking and social-ecological resilience theory, this work investigates how service design can foster resilience in service systems. Supported by empirical input from three research proje...

Imagery in the Gospel of John
  • Language: en
  • Pages: 528

Imagery in the Gospel of John

Revised and enlarged papers from a conference held July 30-Aug. 1, 2005, in Eisenach, Germany, with additional contributions.

Augmented Reality and Virtual Reality
  • Language: en
  • Pages: 312

Augmented Reality and Virtual Reality

This book features the latest research in the area of immersive technologies, presented at the 6th International Augmented Reality and Virtual Reality Conference, held in online in 2020. Bridging the gap between academia and industry, it presents the state of the art in augmented reality (AR) and virtual reality (VR) technologies and their applications in various industries such as marketing, education, health care, tourism, events, fashion, entertainment, retail and the gaming industry. The book is a collection of research papers by prominent AR and VR scholars from around the globe. Covering the most significant topics in the field of augmented and virtual reality and providing the latest findings, it is of interest to academics and practitioners alike.

The Yin-Yang Military
  • Language: en
  • Pages: 247

The Yin-Yang Military

This book examines change processes and the challenge of ambidexterity in military organizations. It discusses how military organizations can better adapt to the complex, and at times chaotic, environments they operate in by developing organizational ambidexterity. The authors identify various multiple tasks and functions of military organizations that require multi-dimensional and often contradictory operational, technological, cultural, and social skills. In analogy to the often-opposed functions performed by the right and left hand of the body, modern military organizations are no longer one-dimensional fighting machines, but characterized by a duality of tasks, such as fighting and peace...

Handbook of Service Experience
  • Language: en
  • Pages: 411

Handbook of Service Experience

This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era.

Intelligent Computing
  • Language: en
  • Pages: 728

Intelligent Computing

This book focuses on the core areas of computing and their applications in the real world. Presenting papers from the Computing Conference 2020 covers a diverse range of research areas, describing various detailed techniques that have been developed and implemented. The Computing Conference 2020, which provided a venue for academic and industry practitioners to share new ideas and development experiences, attracted a total of 514 submissions from pioneering academic researchers, scientists, industrial engineers and students from around the globe. Following a double-blind, peer-review process, 160 papers (including 15 poster papers) were selected to be included in these proceedings. Featuring state-of-the-art intelligent methods and techniques for solving real-world problems, the book is a valuable resource and will inspire further research and technological improvements in this important area.