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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
Dealing With Difficult People
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere...
Bringing Out the Best in People
Originally published in 1985, this bestselling, essential book about management and motivation has over 1 million copies in print and remains relevant for today. Alan Loy McGinnis, author of the award-winning, international bestseller The Friendship Factor, studied great leaders throughout history, the most effective organizations of modern times, and prominent psychologists to culminate a wealth of motivational tips and ideas. In this book are 12 practical principles to help anyone -- parent, manager, teacher, friend -- motivate, inspire, influence, and build enthusiasm. Mastering the art of motivation and improving relational habits isn't easy but McGinnis includes encouragement alongside ...
Dealing with Meetings You Can't Stand: Meet Less and Do More
The proven process for making the most of every business meeting—from the coauthor of the international bestseller Dealing with People You Can’t Stand From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can’t Stand a little less painful—and a lot more productive—comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressi...
Life by Design
Step by step, choice by choice, this book shows you how to take charge of your life by making conscious choices that promote optimum physical, emotional, and mental well-being. Complete with personal stories, real-life examples, and revealing exercises. Book jacket.
Dealing with Relatives (--even If You Can't Stand Them)
From the bestselling authors of Dealing with People You Can't Stand comes this follow-up volume: a humorous guide to coping with those relatives you often get thrown together with but can't stand to be around. Whether it's the sister who's a martyr, the uncle who's a complainer, the mother-in-law who's a nag, or the cousin who's a grandstander, Dr Rick and Dr Rick offer expert advice on how to deal with every kind of behaviour or situation that may arise.
Love Thy Customer
Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.
Dealing with Difficult People
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Your Emotional Type
Your emotional type as the means to finding the right treatment for your chronic illness or pain • Provides an easy questionnaire to find your emotional type • Identifies the connections between emotional type and 12 common chronic ailments: asthma, allergies, chronic fatigue, depression, fibromyalgia, hypertension, irritable bowel, migraines, PTSD, psoriasis, rheumatoid arthritis, and ulcers • Explains which of 7 mind/body healing therapies works best for each emotional type Different people process their feelings in different ways--your emotional style is a fundamental aspect of who you are. It affects more than just your outlook on life; it can affect your well-being as well. Many c...
