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The Success Culture
The book will show how successful international business strategies have generated a delivery culture and will give managers the insights and strategies they need to build a genuinely purposeful organization. It is designed to help readers understand the practical steps they need to take to achieve success by citing case studies from international companies such as Arthur Anderson, Cadbury, Schweppes, 3M, Motorola and Marks and Spencer.
Quality Improvement
This book presents up-to-the-minute case histories of international award-winning quality projects described by an academic in Service Management or Human Resource Management, working with the award-winning team within the company concerned.
The Cuban Cure
After Fidel Castro came to power in 1959, his second declaration, after socialism, was that Cuba would become a leader in international science. In biotechnology he would be proven right and, today, Cuba counts a meningitis B vaccine and cutting-edge cancer therapies to its name. But how did this politically and geographically isolated country make such impressive advances? Drawing on a unique ethnography, and blending the insights of anthropology, sociology, and geography, The Cuban Cure shows how Cuba came to compete with U. S. pharmaceutical giants—despite a trade embargo and crippling national debt. In uncovering what is distinct about Cuban biomedical science, S. M. Reid-Henry examine...
Student-Friendly Guide: Successful Teamwork
This lively, concise and to-the-point guide offers hints and practical sugestions to help you deal with the issues you face when working on a group project. It helps you to understand what goes on in project groups, to move forward in difficult situation, and to draw valuable lessons from the experience. · How to share out the work · How to transform your group into a team · How to take decision · How to deal with‘free riders’ · How to work constructively with someone you don't like · How to make good use of your experience when applying for jobs A must for every student working on a group project, and especially recommended if you have been put into a group, assigned a project and left alone to get on with it!
Religion, Theology and the Human Sciences
Religion, Theology and the Human Sciences explores the religious consequences of the so-called 'end of history' and 'triumph of capitalism' as they have impinged upon key institutions of social reproduction in recent times. The book explores the imposition of managerial modernity upon successive sectors of society and shows why many people today feel themselves to be oppressed by systems of management that seem to leave them no option but to conform. Richard Roberts seeks to challenge and outflank such seamless, oppressive modernity, through reconfiguration of the religious and spiritual field.
Implementing Total Quality Management
This book aims to provide a clear, down to earth approach for implementing TQM and spearheading the drive for continuous quality improvement. Illustrated by case histories, it provides a methodology for making TQM work.
TQM
Although dozens of "new" strategies continue to evolve and re-evolve in the quality improvement field, the starting point for any total quality environment remains customer satisfaction. Now comes a practical guide linking customer satisfaction to the most essential quality concepts. Numerous case studies.
Management Services
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