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Customer Service and the Imitation of Christ
An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey... Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.You may never look at customer service the same way again...
Silver Thaw and Selected Stories
Silver Thaw is a novella set in the late '60s in the Great Central Valley of California, where four friends are forced to confront the moral, sexual and political parameters which will define their adult lives, including the loss of innocence precipitated by the Vietnam War. Following that evocative tale are award-winning Selected Stories, previously released in some of America's favorite literary journals. These stories will leave the reader wanting for days gone by, a more innocent time in our history.
The Positive Power of Sadness
Written by two clinical psychologists with nearly a century of combined experience, this book explains how people who suffer from depression, anxiety, or undue anger can overcome these difficulties by allowing the normal process of grieving to occur. Sadness is generally characterized as a negative emotion, yet experiencing sadness plays a positive and key role in achieving and maintaining mental health and in avoiding anxiety, depression, and anger. Indeed, sadness can be understood as a normal and necessary feeling that always occurs when one loses something that is loved. The Positive Power of Sadness examines the experience of sadness, taking into account the personal, relational, and ne...
The Complete Guide to Running
In "The Complete Guide to Running", the secrets of Earl Fee, a world master's champion, are revealed that helped him achieve over 30 world records in running. This material is supported by hundreds of references. Fifteen chapters explain how to improve general physical and mental fitness with major emphasis on mental training, nutrition, physiology, inspiration, and motivation. Ten chapters reveal the how and why of running training for sprinting, middle and long distance, hurdles, and running in the pool. Athletes from 9 to 90 will benefit from this information since all are bound by the same training principles. Precautions and training are explained for the extreme young and old.
In Search of Liberty
In Search of Liberty explores how African Americans, since the founding of the United States, have understood their struggles for freedom as part of the larger Atlantic world. The essays in this volume capture the pursuits of equality and justice by African Americans across the Atlantic World through the end of the nineteenth century, as their fights for emancipation and enfranchisement in the United States continued. This book illuminates stories of individual Black people striving to escape slavery in places like Nova Scotia, Louisiana, and Mexico and connects their eff orts to emigration movements from the United States to Africa and the Caribbean, as well as to Black abolitionist campaigns in Europe. By placing these diverse stories in conversation, editors Ronald Angelo Johnson and Ousmane K. Power-Greene have curated a larger story that is only beginning to be told. By focusing on Black internationalism in the eighteenth and nineteenth centuries, In Search of Liberty reveals that Black freedom struggles in the United States were rooted in transnational networks much earlier than the better-known movements of the twentieth century.
Textbook of Veterinary Internal Medicine - eBook
Now in its 7th edition, this popular, must-have text remains the only encyclopedic resource for veterinary internal medical problems. The internationally acclaimed "gold standard" offers unparalleled coverage of pathophysiology, diagnosis, and treatment of diseases affecting dogs and cats, as well as the latest information on the genome, clinical genomics, euthanasia, innocent heart murmurs, hyperbaric medicine, home prepared and raw diets, obesity, botulism, artificial pacing of the heart, cancer vaccines, and more. The 7th edition combines the convenience of a two-volume printed textbook with the enhanced functionality of an Expert Consult website that enables you to electronically search ...
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