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Serçeler Ölürse
Öyküleriyle birçok ödül kazanmış olan Sibel Öz, NotaBene yayınlarından çıkan "Kıyıya Vuran Dalgalar-F Tipi Öyküler" isimli öykü kitabını da derlemişti. Öykülerini biraraya topladığı ikinci kitabı olan Serçeler Ölürse'deokuyacağınız 11 öykü üzün yılların birikimi ve ustalığını yansıtıyor. Hayatı karşılayan bakışın öykülerini yazıyor Sibel Öz. Edebiyatın taşıyıcı bilinci o bakışın incelikli/duyarlı diline yansıyor. Yaşanan sıcak zamanların buruk, ezgin, kırılgan durumlarını konu ediniyor. İnsandan insana doğru yürüyüşün dili/zamanı/ duyarlıklı bakışı var her bir öyküsünde. İçli, sezgili bir bakışın dil...
Social Queues (Cues)
The traditional queueing literature assumes that service time is largely independent of social influences. However, queues are social systems; and social considerations are therefore likely to impact customers' service-time decision to the extent they have control. Through a series of experiments, we show that when others are waiting in line, customers tend to accelerate their own service time, and in doing so, sacrifice their own consumption utility. This behavior is driven by concern for others. Notably, the effect is diminished when they themselves have waited, as it is perceived as fair to let others wait if one also had to wait. We further show that obscuring the visibility between customers in service and those waiting in line diminishes the negative effect of others queueing on one's own service time.
The Impact of Category Captainship on the Breadth and Depth of Retail Assortment
This paper explores the consequences of a recent trend in consumer goods retailing where a retailer partners with a leading manufacturer and relies on this manufacturer for strategic recommendations regarding category management. We consider a model where multiple differentiated products compete to be included in the assortment at a retailer. We compare a scenario where the retailer selects its own assortment to maximize its profit to a scenario where the retailer delegates the assortment selection decision to one of the manufacturers (i.e., the category captain) who promises to deliver a target profit and drives additional traffic into the category. The category captain's ability to drive a...
Allocation of Decision Rights and Inventory Ownership in Retail Supply Chains
Motivated by the contrasting strategic choices made by two divisions of 7-Eleven regarding the risk ownership of excess inventory, our research aims to understand the drivers of the choice between consignment and retail ownership of inventory and to develop rules of thumb for determining what the right mode of operation is for different operating environments. To this end, we build a two-stage supply chain model with one retailer and one supplier, where the two parties differ in their forecasting capabilities. We investigate how power structure, differences in forecasting capabilities, product and store characteristics affect the choice of the mode of operation. Our results have several implications regarding inventory ownership in supply chains.
The Role of Modular Upgradability as a Green Design Strategy
Modular upgradability has been suggested as a strategy for improving environmental performance: As technology improves, it allows for independent replacement of improving subsystems, instead of replacing the entire product. This may extend the useful life of the stable subsystems, reducing production and disposal impact. However, this argument ignores the effect of modular upgradability on a firm's development and introduction decisions, which influence how and when product improvements are introduced, making existing products obsolete. This argument also ignores the environmental impact during the use phase. In this paper, we investigate when modular upgradability leads to lower environment...
Making the Wait Worthwhile
This paper investigates the relationship between waiting time and subsequent purchase decisions. The prior literature assumes that purchase decisions are independent from the waiting time. In contrast, we find that when people spend a longer time waiting in a line, they tend to consume more. We identify mental accounting for sunk costs as the underlying mechanism that drives this behavior; a larger purchase allows customers to offset the long wait suffered. Finally, we explore the effect of managerial practices commonly employed by firms to improve customers' waiting experience. We find that while these practices indeed result in improved customer experience, they can actually result in lower consumption at the individual level.
Modular Upgradability in Consumer Electronics
Modularly upgradable product designs have been advocated to offer environmental and economic advantages; however, they are not commonly used in the consumer electronics industry. In this article, we investigate the economic and environmental benefits and challenges of modular upgradability for consumer electronics. From an economic point of view, we posit that the limited adoption of modular upgradability in consumer electronics is due to various demand-, technology-, and competition-related issues. From an environmental point of view, we posit that modularly upgradable product designs may not necessarily lead to superior environmental outcomes. To reach meaningful conclusions regarding the environmental benefits of modular upgradability, one needs to understand how product architecture affects demand, production, and consumption patterns, which arise from endogenous consumer and manufacturer choices. It is also important to take into account that modular upgradability may have potentially differentiated effects in the production, consumption, and post-use phases of the lifecycle.
Pooling Agents for Customer-Intensive Services
In customer-intensive services where service quality increases with service time, service providers commonly pool their agents and give performance bonuses that reward agents for achieving greater customer satisfaction and serving more customers. Conventional wisdom suggests that pooling agents reduces customer wait time while performance bonuses motivate agents to produce high-quality service, both of which should boost customer satisfaction. However, our queueing-game-theoretic analysis reveals that when agents act strategically, they may choose to speed up under pooling in an attempt to serve more customers, thus undermining service quality. If this happens, pooling can backfire and result in both lower customer satisfaction and agent payoff. We propose a simple solution to resolve this issue: pooling a portion of the performance bonuses (incentive pooling) in conjunction with pooling agents (operational pooling).
