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Improving Performance in Service Organizations
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Caught in the Storm
Caught in the Storm tells the story of Helping Hands, a small nonprofit social service agency set in the fictional community of River City. Readers will recognize Helping Hands as the type of agency where social workers are often employed to assist individuals and families to meet basic economic needs. In fact, many social workers have founded agencies like Helping Hands to meet pressing needs in their own communities. But Caught in the Storm stands in sharp contrast to didactic textbook accounts of agencies and their clients. It also differs from the accounts others have written of individuals trying to survive since Congress and President Bill Clinton ended welfare as we knew it. Caught in...
Gender
"Gender is all around us. Beliefs about gender impact our jobs, families, schools, religions, laws, politics, relationships, sports, clothes, and so much more. Gender permeates almost every aspect of our lives as humans. Although this book is part of a series called "What Everyone Needs to Know," it would be impossible to cover everything known about gender in one book, and, since gender is something we all have in common and at the same time all experience differently, a consensus on the "most important" parts of gender differs based on personal experience and interest. In this book we've tried to give you the highlights, so that you can dig deeper on your own if you hit a topic that's interesting to you"--
Inclusive Group Work
Inclusive Group Work offers an innovative approach to working with intervention groups and task groups by redefining the concept of diversity and reframing core group work concepts. Appropriate for both undergraduate and graduate courses, this book introduces readers to the foundations of group practice with an emphasis on social justice. The book presents diversity as a relational concept that is at the heart of all group interactions. Individual identity is complex, and in order for all members to be treated equally their individuality must be accepted and respected. Using this framework, the book discusses the values and ethics of social work with groups, explores the stages of group work including planning, and presents both basic and advanced skills such as conflict resolution and the use of self. Theories are put into practice in three chapters of case studies that show in-detail how diversity can be employed as a strength in multiple settings to achieve the wide variety of goals groups pursue. Through this new approach, students and practitioners alike will learn how to harness diversity to engage and maintain participation in inclusive group processes.
Social Advantage and Disadvantage
Through the overarching lens of the concepts of social advantage and disadvantage, this new and original edited volume - with contributions by 14 distinguished authors - provides an overview of a variety of conceptual frameworks and a spectrum of social inequalities, processes and divisions. It discusses poverty, social exclusion, capability deprivation, rights violations, social immobility, and human or social capital deficiency. From a global, European and UKperspective, it addresses the origins and effects of advantage and disadvantage in relation to family and childhood, education, work, and old age and the implications of divisions based on gender,'race', ethnicity, migration, religion, neighbourhood, and the experience of crime.
Technology, Activism, and Social Justice in a Digital Age
Technology, Activism, and Social Justice in a Digital Age offers a close look at both the present nature and future prospects for social change. In particular, the text explores the cutting edge of technology and social change, while discussing developments in social media, civic technology, and leaderless organizations -- as well as more traditional approaches to social change. It effectively assembles a rich variety of perspectives to the issue of technology and social change; the featured authors are academics and practitioners (representing both new voices and experienced researchers) who share a common devotion to a future that is just, fair, and supportive of human potential. They come from the fields of social work, public administration, journalism, law, philanthropy, urban affairs, planning, and education, and their work builds upon 30-plus years of research. The authors' efforts to examine changing nature of social change organizations and the issues they face will help readers reflect upon modern advocacy, social change, and the potential to utilize technology in making a difference.
Social Welfare Policy
"We live in a changing world. Globalization, the rise of the Information Economy and the Global Environmental crisis are profound forces that affect all areas of human existence and are particularly important in the lives of the poor, the powerless and the dispossessed. This book prepares social workers to practice within the policy framework that is framed by these huge macro forces. Many previous books address policy issues from the lenses of earlier times. Forces like industrialization and early ideologies are far less relevant than the once were. The change nature of the economy and the workforce are key drivers of change in the social welfare policy system. This book provides a new perspective that is relevant to current issues. This new edition features the latest in social welfare policy scholarship. Completely updated, it stands at the cutting edge of this viral and important field"--
The Handbook of Policy Practice
The Handbook for Policy Practice is a hands-on practice textbook that explores ways to influence social policy in an agency setting or through formal governmental processes. The text offers a common-sense approach to issue analysis with added attention to the concept of social justice and necessary critical thinking skills.
Social Work Practice and Social Welfare Policy in the United States
Introduction -- Social welfare in the new nation, 1776-1865 -- America confronts poverty, 1776-1860 -- Modern America, modern problems: 1860-1900 -- Scientific charity, 1850-1900 -- Progress in social welfare, 1895-1929 -- The birth of a profession: 1898-1930 -- Crises: the great depression and World War II -- The Depression: a crisis for the new profession, 1930-1945 -- America's welfare state experiment: 1945-1974 -- Social work practice, 1945-1974 -- Ending welfare as we know it -- Social work in the conservative 21st century welfare state
