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Dance Lessons
From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom Peters Group's training and consulting company Provides invaluable insights into the changing world of powerful partnering Offers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprise Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, a...
Dance Lessons
Two veteran business consultants show business people how to manage the personal side of partnerships and choreograph the results they want. Successful partnering, the authors argue, is like dancing--easily learned in six simple steps. Illustrations.
Online Learning Today
A comprehensive guide to online training in business, this handbook explains what kinds of skills and information should be taught online and who can benefit most.
Managers As Mentors
This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than simply handing down knowledge. As with previous editions, a fictional case study of a mentor-protégé relationship runs through the book. But now this is augmented with interviews with six top US CEOs. New chapters cover topics such as the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting digitally. Also new to this edition is the Mentor's Toolkit, six resources to help in developing the mentor-protégé relationship. This hands-on guide teaches leaders to be the kind of confident coaches integral to learning organizations.
Implementing a Training and Development Strategy
Effective Training & Development is essential if you are tocontinuously get the best from your people and extend the knowledgeshelf-life of your company. This module explores the vast array ofoptions available to the HR function including on-the-job learning,formal management education, coaching and mentoring.Cost-effectiveness and measurable payback are also dealt with ascornerstones of any training and development activity.
Magnetic Service
Do you long to build a cult like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake?
Tom Peters and Management
Tom Peters is the management guru's management guru. His is the story that launched a thousand management stories. This new book offers a critical assessment of Tom Peters' contribution to management thought and practice. The author, a globally recognized expert on management gurus, places Tom Peters at the forefront of the narrative turn in management. Charting and accounting for Tom Peters’ contributions to management, the book analyses the practices that Peters has used to shape our appreciation of the business of excellence and in so doing probes and accounts for the preferences of the excellence project. An accessible and illuminating work, the book will appeal to students and scholars as well as thoughtful managers and leaders.
The Excellence Dividend
"The Real Deal" Seth Godin, New York Times bestselling author of Linchpin "I'd rather hire someone who has studied [Peters'] writings than someone who has an MBA" Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream Manager "Makes me glad to be alive in 2018" Sally Helgesen, author of The Female Advantage and The Female Vision, co-author How Women Rise The Excellence Dividend is a critical new book from one of today's leading visionaries in business. This year's winner of the Thinkers 50 Lifetime Achievement Award and the CEO Reads Lifetime Contribution to the Business Book Industry Award, Tom Peters is one of the world's most revered management gurus and...
Just Listen
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through...
