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A Multidisciplinary Approach to Service Encounters
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
Educación, investigación y desarrollo social
This collection reflects the current concern to harmonize and optimize educational practice, pedagogical research and social development. The book analyzes the role of professional competencies in social development. In this sense, it considers formative aspects based on competencies, the recognition of professional competencies and the establishment of competence profiles in multicultural contexts, as fundamental. The book also analyzes the policies of development of social cohesion from international institutions, as well as the contribution of the TIC to social development in terms of impact and it proposes hints and rules in order to promote justice and the necessary social cohesion to coexist democratically as citizens.
INNOVAR EN LA UNIVERSIDAD
Libro que refleja las diferentes experiencias innovadoras desarrolladas en la Universidad de Huelva.
Orientación para la construcción de la carrera y justicia social
Este libro surge con el propósito de repensar y definir, desde un punto de vista teórico-práctico, los elementos clave para el desarrollo de una praxis orientadora transformadora. Los diferentes capítulos muestran el compromiso con una acción orientadora que fomenta la construcción de carreras sostenibles (entendiéndose «carrera» como la trayectoria vital y profesional de una persona) y atiende a principios de equidad y justicia social. De igual modo, el proceso de orientación se concibe como una acción transformadora y colectiva que implica el trabajo conjunto con agentes diversos (sociales, educativos, políticos). Así, la monografía ofrece, en primer lugar, un acercamiento a ...
INNOVAGOGÍA 2018 IV Congreso Internacional sobre Innovación Pedagógica y Praxis Educativa.
Desde el Comité Organizador del IV Congreso Internacional sobre Innovación Pedagógica y Praxis Educativa, nos complace presentar esta publicación con los resúmenes de las comunicaciones y ponencias arbitradas por el Comité Científico. Nuestro objetivo es que toda la comunidad educativa y científica pueda disponer de ellas en abierto y gratuitamente para poder seguir trabajándolas y profundizando en las distintas líneas abordadas. En su cuarta edición, Innovagogía se ha consolidado definitivamente como un evento de referencia sobre innovación y buenas prácticas educativas en toda Iberoamérica. al contar con 540 congresistas de 17 nacionalidades diferentes pertenecientes a 105 e...
Iberian Books / Libros ibéricos (IB)
This is the first comprehensive listing of all books published in Spain, Portugal, Mexico and Peru or in Spanish or Portuguese before 1601. Iberian Books offers an analytical short title-catalogue of over 19,000 bibliographically distinct items, with reference to around 100,000 surviving copies in over 1,200 libraries worldwide. By drawing together information from many previously disparate published and online resources, it seeks to provide a single, powerful research resource. Fully-indexed, Iberian Books is an indispensible work of reference for all students and specialists interested in the literature, history and culture of the Iberian Peninsula in the early modern age, as well as historians of the European book world. For the period 1601-1650, see Iberian Books Volumes II & III.
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