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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Organizational Cynicism
Abraham (business administration, Nova Southeastern U.) identifies cynicism as one of the principal causes of lass of organizational productivity and investigates the causes and consequences of cynicism within a theoretical construct that sees the phenomena as part of a process rather than an isolat
Emotions in Organizational Behavior
This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.
Handbook of Employee Engagement
The Handbook presents comprehensive and global perspectives to help researchers and practitioners identify, understand, evaluate and apply the key theories, models, measures and interventions associated with employee engagement. It provides many new insights, practical applications and areas for future research. It will serve as an important platform for ongoing research and practice on employee engagement.
Assessing Emotional Intelligence
Managing human emotions plays a critical role in everyday functioning. After years of lively debate on the significance and validity of its construct, emotional intelligence (EI) has generated a robust body of theories, research studies, and measures. Assessing Emotional Intelligence: Theory, Research, and Applications strengthens this theoretical and evidence base by addressing the most recent advances and emerging possibilities in EI assessment, research, and applications. This volume demonstrates the study and application of EI across disciplines, ranging from psychometrics and neurobiology to education and industry. Assessing Emotional Intelligence carefully critiques the key measurement...
Stress, Culture, and Community
This original work focuses on how stress evolves and is resolved in the interplay between persons and their social connectedness within family, tribe, and culture. Stress, Culture, and Community maintains that the primary motivation of human beings is to build, protect, and foster their resource reservoirs in order to protect the self and its social attachments. Stevan E. Hobfoll searches for the causes of psychological distress and potential methods of successful stress resistance by probing the ties that bind people in families, communities, and cultures. By focusing on the `process" rather than the `outcomes' of stress, he reshapes the stress dialogue.
The Cynic Enlightenment
Reveals the importance of ancient Cynicism in defining the Enlightenment and its legacy. This book explores modernity's debt to Cynicism by examining the works of thinkers who turned to the ancient Cynics and dared to imagine an alliance between a socially engaged Enlightenment and the least respectable of early Greek philosophies.
Recurrent Personality Factors Based on Trait Ratings
"Intercorrelations among ratings on 35 personality traits, selected as representative of the personality domain, were obtained for eight samples. These samples differed in length of acquaintanceship from three days to more than a year; in kind of acquaintanceship from assessment programs in a military training course to a fraternity house situation; in type of subject from airmen with only a high school education to male and female undergraduate students to first-year graduate students; and in type if rater from very naive persons to clinical psychologists and psychiatrists with years of experience in the evaluation of personality. Centroid or multiple-group factors were extracted and rotated orthogonally to simple structure. For one study, an independent solution was obtained in which analytic rotations were accomplished on an IBM 650 computer using Kaiser's normal varimax criterion. Five fairly strong and recurrent factors emerged from each analysis, labeled as (1) Surgency, (2) Agreeableness, (3) Dependability, (4) Emotional Stability, and (5) Cutlure. -- page iii.
