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Service Excellence for Sustainability
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Applications and Experiences of Quality Control
The rich palette of topics set out in this book provides a sufficiently broad overview of the developments in the field of quality control. By providing detailed information on various aspects of quality control, this book can serve as a basis for starting interdisciplinary cooperation, which has increasingly become an integral part of scientific and applied research.
Business Innovation with New ICT in the Asia-Pacific: Case Studies
This book clarifies the direction of business innovation using new ICT such as the Internet of things (IoT), artificial intelligence (AI), smartphones, and cloud computing through a series of case studies on successful trials and advanced businesses in the Asia-Pacific where many industry sectors have been growing successfully in the 21st century. ICT has been playing an important role in value creation for customers and in profit generation for providers, contributing to various service innovation and business innovation. Now, digitalization using IoT and AI provides solutions to address various issues in the human society, which is transforming services and businesses in the 21st century. ...
Soft Computing Applications and Intelligent Systems
This book constitutes the refereed proceedings of the International Second International Multi-Conference on Artificial Intelligence Technology, M-CAIT 2013, held in Shah Alam, in August 2013. The 25 revised full papers presented were carefully reviewed and selected from 110 submissions. M-CAIT 2013 hosted four special tracks in a single event: Intelligence Computation on Pattern Analysis and Robotics (ICPAIR 2013), Data Mining and Optimization (DMO 2013), Semantic Technology and Information Retrieval (STAIR 2013) and Industrial Computing & Applied Informatics (IComp 2013). The papers address issues of state-of-the-art research, development, implementation and applications within the four focus areas in CAIT: pattern recognition, data mining and optimization, knowledge technology and industrial computing.
Recent Trends in Data Science and Soft Computing
This book presents the proceedings of the 3rd International Conference of Reliable Information and Communication Technology 2018 (IRICT 2018), which was held in Kuala Lumpur, Malaysia, on July 23–24, 2018. The main theme of the conference was “Data Science, AI and IoT Trends for the Fourth Industrial Revolution.” A total of 158 papers were submitted to the conference, of which 103 were accepted and considered for publication in this book. Several hot research topics are covered, including Advances in Data Science and Big Data Analytics, Artificial Intelligence and Soft Computing, Business Intelligence, Internet of Things (IoT) Technologies and Applications, Intelligent Communication Systems, Advances in Computer Vision, Health Informatics, Reliable Cloud Computing Environments, Recent Trends in Knowledge Management, Security Issues in the Cyber World, and Advances in Information Systems Research, Theories and Methods.
Manufacturing Systems: Theory and Practice
Overviews manufacturing systems from the ground up, following the same concept as in the first edition. Delves into the fundamental building blocks of manufacturing systems: manufacturing processes and equipment. Discusses all topics from the viewpoint of four fundamental manufacturing attributes: cost, rate, flexibility and quality.
PROJEK CINTA - KAMPUS
- Merupakan Projek pertama untuk novel Cinta di bawah label Alaf 21. - Projek Cinta Kampus secara dasarnya melibatkan tiga orang penulis iaitu Nurul Syahida, Nurina Feeza dan Qaseh Husna. - Untuk projek pertama ini, genre yang akan diketengahkan ialah ‘Komedi Romantik.’ - Bahasa yang digunakan oleh penulis adalah bahasa santai dan tidak terlalu melankolik.
Understanding Consumer Decision Making
This edited volume will help business and academic researchers understand the means-end approach to understanding consumers. This is a qualitative marketing research method to gain customer insight into decision making.
Introduction to Sequencing and Scheduling
Single-machine sequencing with independent jobs; General purpose methodologies for the single-machine problem; Extension of the basic model; Parallel machine models; Flow shop scheduling; Job shop scheduling; Simulation studies of the dynamic job shop; Network methods for project scheduling; Resource constrained project scheduling.
Blogs, Wikis, Podcasts, and Other Powerful Web Tools for Classrooms
Intended for educators of various levels and disciplines who want to understand the Internet tools and learn how to use them effectively in the classroom, this work offers advice on how teachers and students can use the Web to learn more, create more, and communicate better.
