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Customer Relationship Management
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
Education, Disadvantage and Place
In England, as in countries across the world, shrinking public funding, growing localism, and increased school autonomy make tackling the link between education, disadvantage and place more important than ever. Challenging current thinking, this important book is the first to focus on the role of area-based initiatives in this struggle. It brings together a wide range of evidence to review the effectiveness of past initiatives, identify promising recent developments, and outline innovative ways forward for the future. It shows how local policymakers and practitioners can actively respond to the complexities of place and is aimed at all those actively seeking to tackle disadvantage, including policymakers, practitioners, academics and students, across education and the social sciences.
Summary of Christopher Kerr & Carine Mardorossian's Death Is But a Dream
Get the Summary of Christopher Kerr & Carine Mardorossian's Death Is But a Dream in 20 minutes. Please note: This is a summary & not the original book. "Death Is But a Dream" delves into the profound lessons learned from patients nearing the end of life, emphasizing the importance of empathy and holistic care. Christopher Kerr's journey from a physician trained to fight death to one who embraces the non-physical aspects of dying is central to the narrative. The book recounts Kerr's experiences at Hospice Buffalo, where he learned the value of addressing suffering beyond pain management and the significance of being present for terminal patients...
Customer Relationship Manager Diploma - City of London College of Economics - 3 months - 100% online / self-paced
Overview In this diploma course you will learn how to deal with customer issues best. Content - CRM Success Factors - The Customer Service/Sales Profile - Managing Your Customer Service/Sales Profile - Choosing Your CRM Strategy - Managing and Sharing Customer Data - Tools for Capturing Customer Information - Service-Level Agreements - E-Commerce: Customer Relationship on the Internet - Managing Relationships Through Conflict - Fighting Complacency: The “Seven-Year Itch” - Resetting Your CRM Strategy Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when youfeel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
MBA in Marketing - City of London College of Economics - 10 months - 100% online / self-paced
Overview An MBA in Marketing (or Master of Business Administration) is a degree that will prepare you for leading positions in marketing such as Chief Marketing Officer. Content - What is Marketing? - Marketing Management - Marketing Management Philosophies - Marketing Challenges into the Next Century - Marketing and Society: Social Responsibility and Marketing Ethics - Social Criticisms of Marketing - Citizen and Public Actions to Regulate - Business Actions Towards Socially Responsible - Principles for Public Policy Towards Marketing - Strategic Marketing Planning - The Global Market Place - Business Markets and Business Buyer Behaviour - Market Information and Marketing Research - Core Strategy - Digital Marketing Strategy - Customer Relationship Management - E-Commerce - Fundamentals of Management - And many more Duration 10 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Equity in Education
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International Developments in Research on Extended Education
From childhood to adolescence, young people are enrolled in various public or private forms of educational arrangements outside regular school lessons. This volume provides an overview of extended education in nations around the world. Different models, policies, methods, and research findings are discussed from an international point of view.
Supporting "slow Renewal". Developments in Extended Education in High-poverty Neighbourhoods in England
Abstract: This paper explores how a small but growing number of schools in England are gradually extending their roles to act as, what I term, agents of "slow renewal": supporting long-term change in children's complex family and community environments, through a series of strategically-aligned, small-scale, locally-bespoke actions, intentionally planned to bring about incremental change. An empirical illustration of one such school is presented and its core features explored via four core concepts: socio-ecological perspectives on children's outcomes, soft-systems change, assets-based development, and liminal space. Through this, the paper contributes a set of integrated conceptual principles on which schools working to support slow renewal can act and which challenge the values of market-driven education systems more generally. (DIPF/Orig.)
